Sales Agent - Customer Service Division at Chikatina Hairs - Marvel Advisory

Marvel Advisory - Our client, Chikatina Hairs, is recruiting to fill the position below:

Job Title: Sales Agent - Customer Service Division

Location: Lagos Island, Lagos 
Employment Type: Full-time
Company: Chikatina Hairs

Job Summary

• Chikatina Hairs is seeking a dedicated and customer-focused Sales Agent to join our Customer Care Division.
• The ideal candidate will be responsible for responding to customer inquiries, processing orders, resolving complaints, and driving sales through excellent customer engagement.
• The successful candidate should have strong communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, social media, email, and other communication channels.
• Assist customers with product information, pricing, availability, and recommendations.
• Process customer orders accurately and follow up to ensure successful delivery.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain positive relationships with customers and ensure a high level of customer satisfaction.
• Follow up on inquiries and convert prospects into paying customers.
• Maintain accurate records of customer interactions and transactions.
• Support sales campaigns and promotional activities.
• Provide feedback on customer concerns, preferences, and market trends.
• Meet customer service and sales performance targets.

Requirements

• Minimum of OND, HND, or Bachelor's Degree in any discipline.
• Previous experience in customer service, sales, retail, or a related role is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to handle customer complaints professionally and efficiently.
• Good knowledge of social media platforms and WhatsApp Business.
• Basic computer proficiency and ability to use customer management tools.
• Ability to work independently and as part of a team.

Skills Required:

• Customer Service
• Sales and Upselling
• Communication Skills
• Relationship Management
• Problem Solving
• Conflict Resolution
• Attention to Detail
• Time Management
• Multitasking
• Computer Literacy.

Benefits

• Competitive monthly salary of N100,000.
• Performance-based incentives.
• Career growth opportunities.
• Supportive and collaborative work environment.
• Opportunity to work with a growing beauty and hair brand.

Application Closing Date
3rd July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: janet.impactspace@gmail.com using the job title as the subject of the email.