Customer Retention & Telesales Specialist (Remote) at VivaFemini Limited

VivaFemini is a FemTech startup building an integrated ecosystem of digital care, lifecycle tracking, and verified health networks to empower African women to take confident control of their health. VivaFemini is building Africa’s health infrastructure for women. We provide clinically-governed tracking, AI-insights, and verified specialist access across the entire reproductive lifecycle. We are a mission-driven startup moving beyond simple tracking into a full-scale clinical ecosystem.

We are recruiting to fill the position below:

Job Title: Customer Retention & Telesales Specialist

Location: Remote / Hybrid (Nigeria)
Employment Type: Full-time

The Role

• You are the voice of VivaFemini and a key driver of our growth. Your goal is two-fold: Convert and Retain.
• You will manage the entire user journey—from onboarding fresh waitlist leads to managing high-value clinical clients.
• This isn't a passive "support" role; this is a proactive, high-impact sales and retention position where you are responsible for the lifetime value (LTV) of our users.

Key Responsibilities

• Full-Cycle Conversion: Proactively reach out to waitlist leads, app sign-ups, and inquiries to convert them into paying subscribers and telehealth patients.
• Client Relationship Management: Act as the primary point of contact for existing clients, ensuring they are engaged with their tracking, clinical appointments, and marketplace benefits.
• Churn Prevention & Win-Back: Identify "at-risk" users who have slowed down their engagement and execute aggressive win-back strategies to keep them in the ecosystem.
• Upselling & Cross-selling: Guide existing clients toward specialized modules (e.g., moving a general tracker to a PMOS or Maternity plan) and marketplace products based on their health needs.
• Proactive Engagement: Conduct regular wellness "check-ins" with premium clients to ensure they are achieving their health goals through the VivaFemini platform.
• Performance Reporting: Maintain meticulous records of lead status, conversion rates, and retention numbers using Zoho CRM, HubSpot, or ClickUp.

Required Experience & Profile

• 2+ years in Outbound Telesales, Inside Sales, or Account Management
• Proven experience in a high-growth startup, FinTech, or HealthTech environment.
• Retention Specialist: You understand that keeping a client is as important as finding a new one; you have experience in reducing churn and increasing LTV.
• High-Trust Communicator: You can discuss sensitive clinical topics (fertility, hormonal health, surgery) with empathy, professionalism, and absolute discretion.
• Target-Driven: you are motivated by numbers and have a proven track record of hitting sales or retention quotas.
• Tech-Fluent: Skilled in managing lead pipelines and CRM workflows without manual supervision.

Important
Please only apply for this role if:

• You are a closer who is comfortable making outbound calls to both leads and existing clients daily.
• You have startup experience and understand how to be resourceful and "hustle" in a lean environment.
• You have metrics to prove your success (e.g., "Increased retention by 20%" or "Converted 15% of leads consistently").
• You are passionate about women's health and can represent a clinical brand with excellence.

Compensation
Competitive Base + Performance Commission (linked to conversion and retention KPIs).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and a brief explaination of why you are a "Retention & Conversion Expert" to: hr@vivafemini.org using the job title as the subject of the email.