Operation Manager at Quickli App

Quickli App is an E-commerce fast-growing technology-driven platform redefining convenience in Lagos by connecting users with trusted vendors and riders, all in one seamless ecosystem. From food and groceries to last-mile delivery, we're building the infrastructure that powers everyday commerce in Nigeria.

We are recruiting to fill the position below:

Job Title: Operation Manager

Location: Lagos
Employment Type: Full-time

The Role

• We are looking for a highly organized, results-oriented, and experienced Operations Manager to oversee and optimize Quickli App's day-to-day operations across Lagos.
• The successful candidate will be responsible for ensuring operational efficiency, service excellence, vendor satisfaction, rider performance, and seamless order fulfillment.
• This role requires a strategic thinker with strong leadership capabilities and hands-on experience managing operations in a fast-paced environment such as logistics, e commerce, food delivery, transportation, or marketplace platforms.

Key Responsibilities

• Lead and manage daily operational activities to ensure smooth and efficient service delivery.
• Develop, implement, and continuously improve operational processes and standard operating procedures (SOPs).
• Oversee order fulfillment, delivery performance, and customer service operations.
• Monitor and improve key operational metrics, including delivery times, order accuracy, customer satisfaction, and merchant retention.
• Manage relationships with vendors, merchants, riders, and key operational partners.
• Identify operational bottlenecks and implement effective solutions to improve efficiency and scalability.
• Coordinate with Sales, Customer Support, Product, and Marketing teams to ensure alignment on business objectives.
• Analyze operational data and prepare regular performance reports for senior management.
• Lead, mentor, and develop operational teams while fostering a culture of accountability and continuous improvement.
• Ensure compliance with company policies, safety standards, and operational guidelines.
• Support expansion initiatives and new market rollouts across Lagos and beyond.

What Success Looks Like

• Improved operational efficiency and service quality.
• Reduced delivery turnaround times and operational costs.
• High customer, merchant, and rider satisfaction levels.
• Strong operational controls and scalable processes.
• Consistent achievement of operational KPIs and business objectives.

Requirements

• Bachelor's Degree (B.Sc. / HND) in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related discipline.
• Minimum of 5 years of experience in Operations Management, Logistics, Supply Chain, E-commerce, Food Delivery, Transportation, or a related field.
• At least 2 years in a leadership or managerial role.
• Proven experience managing large-scale operational processes and teams.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent leadership, communication, and stakeholder management skills.
• Strong understanding of operational KPIs and performance management.
• Proficiency in Microsoft Excel and operational reporting tools.

Preferred:

• Experience working in a technology-driven marketplace, logistics, food-tech, or on-demand delivery platform.
• Knowledge of rider management, route optimization, and merchant operations.
• Experience using operational dashboards and performance-tracking systems.

Application Closing Date
29th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: magdalene.o@quickliapp.com using "Operation Manager" as the subject of the mail.