Customer Support Officer (Sales Background) at Smash Technology

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others. Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: Customer Support Officer (Sales Background)

Location: Ikeja, Lagos
Employment Type: Full-time

Key Roles and Responsibilities
Customer Support Duties:

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and provide timely solutions.
• Process orders, returns, refunds, and account updates.
• Provide accurate information about products, services, policies, and procedures.
• Maintain customer records and document interactions in CRM systems.
• Follow up with customers to ensure satisfaction and issue resolution.
• Escalate complex issues to appropriate departments when necessary.

Sales Duties:

• Identify customer needs and recommend suitable products or services.
• Upsell and cross-sell products to existing customers.
• Generate leads from customer interactions and referrals.
• Meet individual and team sales targets.
• Prepare quotations, proposals, and pricing information.
• Convert inquiries into sales opportunities.
• Support marketing campaigns by promoting offers and new products.

Relationship Management:

• Build and maintain strong customer relationships.
• Increase customer loyalty and retention.
• Gather customer feedback and share insights with management.
• Serve as a bridge between customers and internal departments.

Administrative and Reporting Tasks:

• Update customer databases and sales records.
• Track customer service metrics and sales performance.
• Prepare reports on customer issues, sales activities, and trends.
• Ensure compliance with company policies and service standards.

Skills Required:

• Excellent communication and interpersonal skills.
• Customer service orientation.
• Sales and negotiation skills.
• Problem-solving and conflict-resolution abilities.
• CRM software proficiency
• Time management and multitasking.
• Active listening and empathy.
• Ability to work under pressure and achieve targets.

Salary
N150, 000 monthly.

Application Closing Date
Not Secified.

How to Apply
Interested and qualified candidates should send their CVs to: hr@smashtechgroup.com using the job title as the subject of the mail.