At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.
We are recruiting to fill the position below:
Job Title: Regional Branch Manager
Location: Surulere and Lekki, Lagos
Employment Type: Full-time
Supervises: 4 Walk-In Outlets
Core Responsibilities
Operations Management (Inventory, Logistics, Packaging, Procurement):
- Coordinate with the Head Office Operations team to manage production planning, raw material forecasting, inventory levels, and logistics needs.
- Review stock usage reports, approve requisitions, and ensure adherence to portioning and waste reduction protocols.
- Monitor inventory usage, wastage, and reordering cycles.
- Approve and audit stock requisitions, transfers, and usage reports.
- Ensure portioning control and reduce ingredient wastage to protect margins.
Strategic Operations Oversight:
- Supervise day-to-day outlet operations, ensuring consistent adherence to brand standards and operational policies.
- Conduct structured store visits, audits, and evaluations to drive consistency, cleanliness, food quality, and service delivery.
- Oversee daily operations across all 4 branches to ensure smooth execution and consistency in service.
Team Supervision & People Management:
- Supervise and support Branch supervisors, Production Managers and Kitchen Leads across the 4 stores.
- Drive staff discipline, punctuality, and performance across locations.
- Conduct regular performance reviews and recommend training or disciplinary actions.
Sales & Revenue Growth:
- Track daily sales performance and footfall per store.
- Set and monitor sales targets per outlet, ensuring team alignment with revenue goals.
- Implement sales-boosting initiatives, local campaigns, and customer engagement strategies.
Sales Reporting & Financial Alignment:
- Report all sales data through the Finance team.
- Work with Finance to monitor profitability, cost trends, and performance variances per outlet.
- Ensure timely and accurate submission of cost templates, stock movement, and budget compliance
Quality Control:
- As the Regional Branch Manager, you are responsible for ensuring quality control across all walk-in outlets. This includes daily checks on food preparation, food sampling, packaging, and overall hygiene compliance.
Other Responsibilities:
Food Preparation Standards:
- Enforce SOPs on food preparation, service quality, hygiene, safety, and customer handling.
- Ensure all food is prepared using approved recipes and standardized portion sizes.
- Inspect all ingredients before use, no expired, stale, or discolored items allowed.
- Maintain prep station hygiene. All surfaces must be sanitized before and after each use.
- Monitor food temperature: hot foods ≥ 65°C; cold items ≤ 5°C.
Food Sampling Protocol:
- Enforce daily food sampling for rice, proteins, sauces, and packaged items.
- Ensure accurate record-keeping in a Food Sampling Logbook (date, time, comments, supervisor).
- Ensure immediate corrective action is taken for any item that fails sampling standards.
Food Packaging Quality:
- Use only approved, branded packaging materials.
- Ensure packaging is clean, sealed properly, and free from leakage or stains.
- Ensure labels are placed clearly with item names and timestamps.
Kitchen Hygiene & Compliance:
- Enforce pre-shift cleaning routines for all equipment and surfaces.
- Ensure regular handwashing by kitchen staff, every 30–45 minutes or after handling waste.
- Use color-coded or labeled tools to prevent cross-contamination.
- Supervise bin disposal, cleanliness of waste areas, and deodorizing protocols.
QC Logs and Accountability:
- Ensure each outlet maintains: Food Sampling Log, Prep Checklist, Cleaning Schedule, Packaging QC Checklist, and Inventory Freshness Log.
- Review all logs weekly and escalate any red flags immediately.
- Submit reports during scheduled audits.
Customer Experience Oversight:
- Conduct regular unannounced store visits to evaluate customer service.
- Monitor and resolve customer complaints quickly and professionally.
- Ensure uniformity in the customer experience across all locations.
- Align outlet-level customer service activities with the central Customer Service team to ensure consistency in complaint handling, service standards, and customer feedback management.
Reporting & Accountability:
- Submit daily, weekly, and monthly reports on sales, expenses, staff performance, and operational issues.
- Provide updates to management on challenges, successes, and improvement plans.
- Provide direct, structured updates to both the Director and General Manager.
- Submit daily operational briefs and weekly strategic updates including challenges, successes, and action plans.
Compliance & Brand Standards:
- Ensure all stores comply with health & safety regulations, local authorities, and brand quality standards.
- Enforce uniform standards, cleanliness, signage, music, and brand aesthetics across outlets.
- Partner with the Compliance team to ensure each outlet remains compliant with health, safety, labor, and local government regulations.
- Maintain all statutory documents and licenses in coordination with Compliance.
Cross-functional Collaboration:
- Liaise with Finance, HR, Procurement, and Marketing to ensure support departments are aligned with branch needs. Ensure stores open and close on schedule and all shifts are adequately staffed.
- Drive the recruitment and onboarding of outlet-level staff in coordination with HR.
- Monitor staff performance, discipline, shift planning, and career development.
- Ensure all staff understand and embody the company’s values and standards.
- Support recruitment for store-level vacancies and oversee onboarding.
- Partner with the Business Development and Marketing Strategy teams to design and implement location-specific campaigns to drive traffic and increase revenue.
- Track and report campaign performance with outlet-level data and insights.
Facility & Asset Management:
- Conduct regular inspections of each outlet’s facilities (e.g., kitchen equipment, electricals, air conditioning, plumbing, furniture).
- Ensure prompt resolution of maintenance issues by coordinating with the maintenance team or external vendors.
- Maintain an updated asset register for each branch, and ensure proper usage, care, and minimal downtime of all equipment.
- Flag recurring infrastructure or equipment issues to management with recommendations for long-term solutions.
Social Media & Brand Engagement:
- Coordinate with the Social Media team to ensure that outlet activities, campaigns, and milestones are properly represented and amplified online.
- Facilitate on-ground support (photos, stories, customer engagement events) for digital content.
Requirements
- Bachelor's Degree in hospitality management or related field preferred
- Minimum of 5 years of experience in restaurant management
- Strong leadership and communication skills
- Excellent organizational and time management skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Knowledge of food and beverage industry trends and best practices
- Familiarity with restaurant management software and CRM software
- Availability to work weekends, evenings, and holidays as needed.