Customer Success Lead at Titcon Limited

Titcon Limited is a company that specialize in the sales and supply of high quality electrical appliances for residential,commercial and other needs. We also offer excellent trainingservices too.

We are recruiting to fill the position below:

Job Title: Customer Success Lead

Location: Lagos 
Employment Type: Full-time

Job Summary 

• We are looking for an excellent Customer Success Lead.
• You’ll ensure our clients achieve real value, stay engaged, and renew long-term.
• This role balances empathy with metrics — you’ll lead the team, build processes, and be the voice of the customer internally.

Responsibilities
Client Success & Retention:

• Own onboarding and adoption for new clients. Ensure they understand the product/service and reach their first value milestone quickly.

Support & Advocacy:

• Handle escalations with speed and empathy. Resolve complex issues and coordinate with teams.
• Act as the “voice of the customer” — share insights, pain points, and feature requests with internal teams.
• Create and share best practices, tips, and success stories to drive engagement.

Team Leadership & Process:

• Hire, onboard, train, and manage Customer Success Associates/Executives.
• Maintain clean data in CRM and deliver weekly/monthly reports on team performance.

Growth & Expansion:

• Identify upsell/cross-sell opportunities based on client needs and usage data.
• Collaborate with Marketing on referral programs, case studies, and testimonials.

Skills and Qualifications

• Minimum of B.Sc in customer service, psychology, or any other relevant field of study
• Good communication skills and emotional intelligence. Comfortable handling difficult conversations.
• Excellent organizational skills. Able to manage multiple accounts without dropping details.
• Client-first mindset: You measure success by client outcomes, not just tickets closed.
• Commercial awareness: You balance empathy with revenue targets for renewals and expansion.
• Good Leadership skills: You coach, set clear expectations, and develop junior team members.
• Good Problem-solving skills: You fix root causes, not just symptoms.

Salary
N100,000 - N200,000 per month.

Application Closing Date
17th July, 2026.

Method of Applications
interested and qualified candidates should send their CV to: titconlimitedhr@gmail.com using the job title as the subject of the mail.