Customer Service Officer at GV Express Logistics Limited

GV Express Logistics Limited is a Nigerian logistics and supply chain company committed to providing reliable, efficient, and customer-focused transportation and delivery solutions. The company specializes in freight forwarding, haulage, last-mile delivery, warehousing support, and general logistics services for businesses, institutions, and individual clients.

With a strong emphasis on professionalism, safety, and operational excellence, GV Express Logistics Limited leverages modern logistics practices and technology-driven processes to ensure timely and secure movement of goods across urban and rural locations. The company is dedicated to building long-term partnerships by delivering cost-effective solutions tailored to the unique needs of its customers. Driven by integrity, innovation, and service excellence, GV Express Logistics Limited continues to contribute to economic growth by facilitating seamless trade, commerce, and connectivity throughout Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Games Village, Abuja (FCT)
Employment Type: Full-time
Industry: Logistics and Transportation

Job Description

• We are seeking a dedicated and customer-oriented Customer Service Officer to support our logistics operations by handling customer inquiries, tracking shipments, resolving delivery issues, and ensuring excellent customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and social media channels.
• Provide updates on shipment status and delivery schedules.
• Handle customer complaints and ensure timely resolution.
• Coordinate with operations and dispatch teams to resolve delivery-related issues.
• Maintain accurate customer and shipment records.
• Prepare customer service reports and escalation logs.
• Follow up with customers to ensure service satisfaction.
• Support business development efforts through effective customer engagement.

Requirements
Education:

• ND or HND in Business Administration, Marketing, Logistics, Mass Communication, or any related field.
• Experience
• Minimum of 1 year experience in customer service, logistics, transportation, or a related field.
• Experience in a logistics company will be an added advantage.

Other Requirements:

• Applicants must reside within close proximity to the office
• Professional and courteous demeanor.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Must be computer literate and willing to learn logistics management systems.
• Both Gender can apply but preferably a female.

Required Skills:

• Excellent verbal and written communication skills.
• Strong customer relationship management skills.
• Good problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office applications.
• Ability to multitask and work under pressure.
• Strong organizational and record-keeping skills.

Remuneration
N100,000 Monthly; (Slightly Negotiable).

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should submit their  CV and Cover Letter to: gvservicelogisticsltd@gmail.com using "Customer Service Officer" as the subject of the email.

Note: Only shortlisted candidates will be contacted.