Responsibilities
Store Replenishment Planning & Coordination:
- Manage daily, weekly, and ad-hoc store replenishment activities.
- Review replenishment requirements generated through D365 and planning systems.
- Validate replenishment orders prior to release to warehouse operations.
- Prioritize replenishment based on sales trends, stock availability, and business requirements.
- Coordinate replenishment schedules with warehouse and store teams.
- Ensure all replenishment orders are processed within agreed SLAs.
Order Management & Release:
- Monitor replenishment order queues and ensure timely processing.
- Review order completeness and inventory availability.
- Coordinate order allocation and release to fulfillment teams.
- Manage urgent and priority replenishment requests.
- Track order status from creation through delivery confirmation.
- Ensure accurate system updates throughout the replenishment lifecycle.
Dispatch & Transportation Coordination:
- Plan daily dispatch schedules for all store deliveries.
- Coordinate with internal fleet and third-party logistics providers.
- Ensure vehicles are loaded according to dispatch schedules.
- Monitor vehicle utilization and route efficiency.
- Track deliveries and proactively resolve transportation issues.
- Ensure proof of delivery (POD) documentation is received and filed.
Store Delivery Performance Management:
- Monitor store delivery performance against SLA targets.
- Track:
- On-Time Delivery (OTD)
- On-Time In-Full (OTIF)
- Fill Rate
- Delivery Lead Time
- Escalate delivery exceptions and delays.
- Coordinate recovery plans for missed deliveries.
- Maintain delivery performance dashboards.
Replenishment Monitoring & Exception Management:
- Monitor replenishment execution from order creation to store receipt.
- Investigate:
- Partial deliveries
- Delivery delays
- Missing cartons
- Damaged stock
- Allocation failures
- Replenishment backlogs
- Coordinate corrective actions with relevant stakeholders.
- Ensure all replenishment issues are resolved within SLA.
Inventory & Stock Availability Support:
- Collaborate with Inventory and Planning teams to ensure stock availability.
- Monitor stock shortages affecting store replenishment.
- Identify high-risk stock-out situations.
- Recommend inventory balancing opportunities across locations.
- Support inventory deployment decisions during constrained supply situations.
Store Operations Support:
Act as primary logistics contact for stores regarding replenishment matters.
- Support store teams with delivery queries and issue resolution.
- Manage emergency replenishment requests.
- Coordinate replenishment activities for:
- New store openings
- Promotions
- Seasonal launches
- Peak trading periods
- Product Retrieval to DCs
- Ensure stores receive accurate shipment information.
Logistics Performance Reporting:
- Prepare and maintain:
- Daily Replenishment Tracker
- Store Delivery Performance Reports
- Dispatch Performance Reports