Customer Service Associate (HIM Certified) at Lily Hospitals Limited

Lily Hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON). Also, we are consistently committed to high standards, continuous improvement, service excellence, organizational citizenship, and outstanding work ethics.

We are recruiting to fill the position below:

Job Title: Customer Service Associate (HIM Certified)

Location: Warri, Delta
Employment Type: Full-time

Job Summary

• We are seeking a smart, proactive, and customer-focused Customer Service Associate to serve as the first point of contact for customers and clients.
• The ideal candidate will be responsible for handling inquiries, resolving complaints professionally, and ensuring excellent customer experience while supporting the smooth operation of front desk and customer service activities.
• The successful candidate must possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Welcome and attend to customers and visitors professionally
• Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms
• Resolve complaints efficiently and escalate complex issues where necessary
• Provide accurate information regarding company products and services
• Maintain proper customer records and documentation
• Handle customer feedback and ensure customer satisfaction at all times
• Support administrative and operational activities within the department
• Maintain a professional appearance and uphold the company’s customer service standards
• Build and maintain positive relationships with customers and clients
• Perform other duties as assigned by management

Requirements

• HIM (Health Information Management) Certification is mandatory
• Minimum of HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline
• 1–3 years relevant customer service experience
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Good knowledge of Microsoft Office applications
• Ability to multitask and work under pressure
• Strong organizational and time management skills
• Professional appearance and positive attitude
• Ability to work independently and within a team environment
• Must reside in Warri, Delta State or its environs, as accommodation will not be provided

Skills and Competencies:

• Customer relationship management
• Effective communication skills
• Conflict resolution ability
• Attention to detail
• Teamwork and collaboration
• Professionalism and integrity.

Benefits

• Attractive and competitive salary package
• Professional and supportive work environment
• Career growth and advancement opportunities
• Continuous training and development
• Health and welfare benefits.

Application Closing Date
24th June, 2026.