Apata & Ascott Limited, is currently seeking to employ suitably qualified candidates to fill the position below:
Job Title: Hotel Operations Manager
Location: Lagos
Job Description
- A smart and articulate Business Development Officer with adequate knowledge of trends and business acumen in Nigeria's hospitality sector.
Duties and Responsibilities
- Support and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Conduct regular operations team meeting with all HOD daily/weekly to discuss routine operational matters, sales targets, Guests feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
- Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant/GRM guidance to be taken wherever required.
- Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
- Inspect stores (F & B / Kitchen) to check the stock in hand (quality, per stock leve expiry etc) with the F & B Manager & Chef.
- Dealing with Suppliers/Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
- Inspecting all departments for SOP implementation.
- Inspecting all departments with their respective Manager's for cleanliness, ambienc service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operation
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly meeting with marketing people for enquiry and follow up to gro the business.
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
- Be available on call 24 hours a day to resolve any urgent problems or emergencies.
- Responsible for the overall management of the operation of the hotel.
- Any other duties assigned.
Competence Requirements
Core Skills:
- Understands customer needs
- Communication
- Team motivation
- Understands hotel financial performance
- Ability to track and measure staff performance
- Ability to create a positive environment
- Delegation skills
- Enforcing standards and procedures
- PC/personal productivity tools - Words for windows, Excel, and PowerPoint
Generic Skills:
- Analytical thinking
- Creativity/Innovation
- Resilience
- Integrity
- Pro-activity
- Ability to work under pressure
Qualification
- Three (3) years experience as an operations manager or similar position preferably in a 2 to 4 Star Hotel.
Application Closing Date
16th June, 2016.
Interview and Assessment Date
6th June, 2016.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]
Note: Interview and assessment starts June 6, 2016.