Palmpay is a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya and expanding to other markets in 2022. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
We are recruiting to fill the position below:
Job Title: Operations Specialist
Location: Lagos
Employment Type: Full-time
Job Summary
- The Operations specialist role focuses on data integrity, cross - functional coordination, CRM / fintech platform management, and handling backend logistics like onboarding, KYC, and commission tracking.
Key Responsibilities
- Data & System Administration: Own the accuracy and maintenance of all sales, agent, and dealer data across CRM and proprietary fintech platforms.
- Onboarding & Compliance (KYC): Streamline the end - to - end onboarding workflow for new agents and dealers, executing rigid KYC (Know Your Customer) verifications to ensure total compliance.
- Cross - Functional Support: Partner closely with internal teams to optimize daily workflow efficiency.
- Incentive Tracking & Reconciliation: Audit, track, and reconcile sales commissions, performance tiers, and incentive payouts to guarantee precision and transparency.
Key KPIs
- Reporting Precision & Timeliness: Consistently delivering accurate, audit-ready operational and performance reports on schedule.
- Onboarding Efficiency: Minimizing Turnaround Time (TAT) for agent and dealer verification and system activation without compromising KYC standards.
- Data Quality Index: Maintaining a near - zero error rate in CRM data management and incentive calculations
Qualifications & Skills
- Bachelor's degree in Business, Statistics, or related field.
- 1 – 3 years’ experience in Sales Operations, Fintech support, or a data - driven customer / partner operations role.
- Strong Excel skills; CRM or dash board experience is an advantage.
- High attention to detail, data accuracy and the agility to thrive in a fast - paced fintech environment.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/910866/operations-specialist-at-palmpay-limited.html