Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.
We are recruiting to fill the position below:
Job Title: Guest Experience Hostess
Job Identification: 210132
Location: Abuja
Job Type: Full-time
Job Category: Guest Services, Operations, and Front Office
About the Job
- Picture yourself brightening someone’s day.
- When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
- As a Hostess you are responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off.
- To assist in all ways to provide the highest degree of guest satisfaction – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- As a Hostess, you are responsible for delivering a warm, welcoming, and seamless arrival experience for guests, ensuring efficient seating, accurate communication, and service excellence at all times.
- You will also be required to demonstrate strong coordination with the Food & Beverage team and uphold Hilton standards.
- Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner
- Welcome guests upon arrival, acknowledge reservations, and escort them to tables
- Provide accurate wait-time estimates and manage guest expectations during busy periods
- Ensure guests feel recognized, valued, and engaged throughout their experience
- Handle guest complaints or concerns professionally and escalate when necessary
- Ensure knowledge of menu and all products
- Follow correct reporting procedures if faced with issues
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Has a good knowledge of the bar's sitting arrangements
- Comply with hotel security, fire regulations and all health and safety legislation
Requirements
- Minimum of HND / BS.c
- Experience in Food and Beverage/ Guest Experience department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations.
What It Takes to Make the Stay:
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- Positive attitude
- Good communication skills (oral and written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Ability to work under pressure in a fast-paced environment
- Conflict resolution and problem-solving skills
- Time management and prioritization skills
- Emotional intelligence and cultural sensitivity
- Professional telephone etiquette.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/910884/guest-experience-hostess-at-hilton-worldwide.html