Credit Control Officer at ISN Medical

ISN Medical is the leading supplier of Medical Diagnostic Products and Services in Nigeria. Our mission is to give healthcare practitioners and patients peace of mind through innovative medical diagnostic solutions.

We are recruiting to fill the position below:

Job Title: Credit Control Officer

Location: Lagos, Nigeria

Job Role

• Debt Collection: Proactively follow up on outstanding invoices and overdue accounts via phone, email, and visits.
• Credit Risk Assessment: Evaluate new customer credit applications, analyse financial records, and establish appropriate credit limits.
• Dispute Resolution: Investigate and resolve invoice discrepancies, short payments, and billing disputes to facilitate payment.
• Account Reconciliation: Post incoming payments and reconcile customer accounts accurately within ERP systems.
• Reporting: Prepare regular aging reports and track collection KPIs (e.g., Days Sales Outstanding - DSO) for management.
• Escalation: Implement collection procedures and escalate delinquent accounts to Team Lead.
• Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Check Customer credit reports, approve or deny applications, and communicate decisions to the appropriate personnel promptly.
• Negotiate payment plans with customers and set loan terms and conditions accordingly.
• Maintain loan records, conduct regular analysis of the credit-control system, and implement changes as needed to reduce bad debts.
• Report any payment issues to the Team Lead on the assigned customers' accounts or the appropriate team.
• Follow up on overdue invoices and payments and implement company collections procedures as necessary.
• Improve debt collection processes.

Must Have Skills

• Proficiency in financial accounting software and ERP systems, and data analysis capabilities
• Persuasive negotiation
• Tactful communication
• Conflict resolution
• Meticulous attention to detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online