Customer Relations Officer at Zinajob Synergy

Zinajob is an employment and recruitment platform operating in Nigeria, serving as a hub connecting job seekers with open career opportunities across the country.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilties

• Support the customer service team in handling inquiries, complaints, and requests in a professional and timely manner.
• Receive and record customer orders accurately, including service type, item details, and delivery timelines.
• Tag and label clothing items correctly upon receipt to ensure proper identification and tracking throughout the cleaning process.
• Respond to basic customer calls, messages, and walk-in inquiries, and escalate complex issues to senior staff when necessary.
• Issue receipts and maintain order tags to ensure proper tracking of garments from intake to delivery.
• Maintain and update customer records, contact details, and order history using Microsoft Excel and internal registers.
• Assist in preparing simple reports on customer feedback, complaints, and service performance using Excel and Word.
• Help track and follow up on customer orders to ensure timely completion and delivery.
• Support the preparation of customer communication materials such as notices, updates, and service information using Word and PowerPoint.
• Assist in gathering and summarizing customer feedback for service improvement purposes.
• Schedule and coordinate customer pick-up and delivery follow-ups where required.
• Support the team in maintaining high levels of customer satisfaction through consistent communication and service updates.
• Assist in preparing presentation slides for internal reviews or service performance reports.

Qualifications

• Minimum of an HND or BSc Degree in any relevant field.
• Basic computer skills, including Microsoft Word, Excel, and PowerPoint.
• Good communication skills (verbal and written).
• Ability to read, write, and accurately record customer and order details.
• Strong attention to detail, especially in tagging, recording, and tracking clothing items.
• Willingness to learn and work in a fast-paced service environment.
• Prior experience in customer service or laundry operations is an added advantage but not required.

Salary
N100,000 monthly.

Application Closing Date
26th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: info@zinajob.com using "Application – Customer Relations Officer" as the subject of the mail.