Sales Operations Manager at Iknorbert Communications Limited

Iknorbert Communications Limited was established as a company in 2012 after a critical research and observation of the need for a wider deep distribution channel for communication products within the African continent. Hence the establishment with the aim of sales and distribution of information communication technology and allied products within the Africa continent. At IKNORBERT, our products, people and business model are of standard and second to none within the industry.

We are recruiting to fill the position below:

Job Title: Sales Operations Manager

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• We are seeking a highly organized and strategic Sales Operations Manager to oversee the day-to-day business activities of our mobile devices, phone accessories and Solar (Energy) enterprise.
• A Sales Operations Manager in a mobile phones, accessories and Solar (Energy) business oversees day-to-day sales operations, supply chain management, and control.
• They ensure wholesale and retail outlets run efficiently, manage vendor relationships, drive revenue targets, and optimize customer service to maximize profitability.

Key Responsibilities
Inventory & Supply Chain Management:

• Maintain optimal stock levels of fast-moving smartphones, tablets, and high-demand accessories (e.g., chargers, cases, screen guards) and Solar to prevent stock-outs.
• Oversee procurement, customs clearing (for imported products), and secure warehousing/logistics.
• Conduct regular stock audits and implement strategies to minimize shrinkage, theft, and damage.
• Sales & Retail Operations: Monitor sales performance across all physical wholesales and retail stores platforms
• Set and track Key Performance Indicators (KPIs) for Team Leads and floor sales

Customer Service & After-Sales Support:

• Ensure excellent customer experiences, from in-store product demonstrations to after-sales support.
• Manage the end-to-end warranty claim process, device returns, and repairs in Team Leadership & Administration
• Train, and mentor retail staff, ensuring they have deep product knowledge and excellent sales techniques.
• Manage staff scheduling, attendance, and performance-based incentive programs across all locations.
• Oversee daily cash reconciliations, petty cash management, and revenue reporting.
• Monitor budgets and identify cost-reduction opportunities to maximize profit margins.

Requirements

• Education: Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Experience: 5 - 12 years of progressive operational experience, preferably in retail, consumer electronics, or telecommunications.
• Skills: Strong understanding of supply chain logistics, proficiency with Accounting Software.
• Competencies: Strong leadership, data-driven decision-making, problem-solving, and the ability to work under pressure
• Knowledge of Microsoft Suite (Word, PowerPoint, Excel, etc is mandatory.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: careers@iknorbert.com using the Job Title as the subject of the email.

Note: Only candidates resident or who have accomodation in Portharcourt, Rivers State should apply.