Estuary Business Solutions (EBS) Limited is a Nigerian-based business consulting and technology services company with experience and comprehensive capabilities across diverse business functions. EBS collaborates with clients to support their strategic objectives of transformation into high-performance businesses.
We are recruiting to fill the position below:
Job Title: E-Commerce & Marketplace Manager
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Description
- The E-Commerce & Marketplace Manager will be responsible for the overall growth and performance of Jollof.com, EBS's digital business.
- This includes driving online sales, increasing customer acquisition and retention, managing marketplace operations, optimizing the customer experience, coordinating vendors and partners, and ensuring profitable business growth.
- This role combines commercial leadership, digital marketing, operational management, and data-driven decision-making.
Key Responsibilities
Revenue Growth & Business Performance:
- Develop and execute strategies to increase revenue, orders, and profitability.
- Establish monthly, quarterly, and annual sales targets.
- Monitor key business metrics and implement improvement initiatives.
- Identify new revenue opportunities, partnerships, and product offerings.
- Drive customer acquisition, retention, and repeat purchase rates.
Marketplace & Platform Management:
- Manage the day-to-day operations of Jollof.com and associated digital brands.
- Ensure products, pricing, promotions, and content are accurate and optimized.
- Improve website performance, conversion rates, and user experience.
- Work closely with technology teams to prioritize platform enhancements.
- Monitor and resolve operational issues affecting customer experience.
Digital Marketing & Customer Acquisition:
- Develop and execute digital marketing campaigns across multiple channels.
- Manage SEO, SEM, social media, email marketing, influencer marketing, and paid advertising.
- Optimize customer acquisition costs and marketing ROI.
- Monitor campaign performance and adjust strategies accordingly.
- Build and execute customer loyalty and retention programs.
Vendor & Partner Management:
- Recruit, onboard, and manage vendors, suppliers, and business partners.
- Negotiate commercial agreements and partnership opportunities.
- Ensure vendors comply with platform standards and service levels.
- Build strong relationships that support growth and customer satisfaction.
Customer Experience & Support:
- Own customer satisfaction and service quality metrics.
- Analyze customer feedback and implement improvements.
- Ensure efficient handling of customer inquiries, complaints, and escalations.
- Drive initiatives that improve customer retention and loyalty.
Operations & Fulfillment:
- Monitor order fulfillment and delivery performance.
- Identify operational bottlenecks and implement solutions.
- Ensure smooth coordination between operations, vendors, and customer service teams.
- Develop processes that improve efficiency and scalability.
Data Analytics & Reporting:
- Develop weekly and monthly performance reports.
- Monitor KPIs and provide actionable recommendations.
- Use analytics tools to identify trends and growth opportunities.
- Present business insights and recommendations to leadership.
Qualifications
Education:
- Bachelor’s Degree in Business Administration, Marketing, E-Commerce, Information Systems, or a related field.
- MBA is an advantage.
Experience:
- Minimum of 5 years of experience managing e-commerce, marketplace, retail, food delivery, or digital commerce businesses.
- Experience scaling an online marketplace or e-commerce platform.
- Proven track record of revenue growth and business development.
- Experience managing digital marketing campaigns and performance metrics.
- Experience working with vendors, suppliers, and external partners.
Required Skills:
Commercial & Business Skills:
- Business Strategy
- Revenue Growth Management
- Sales Planning
- Partnership Development
- Vendor Management
Digital Commerce Skills:
- E-Commerce Operations
- Marketplace Management
- Website Optimization
- Conversion Rate Optimization (CRO)
- Customer Journey Management
Marketing Skills:
- Digital Marketing
- SEO & SEM
- Social Media Marketing
- Email Marketing
- Performance Marketing
Technical Skills:
- Google Analytics
- Google Ads
- Meta Ads Manager
- CRM Systems
- E-Commerce Platforms
- Microsoft Excel & Reporting Tools
Leadership Skills:
- Team Management
- Communication
- Problem Solving
- Stakeholder Management
- Project Management