Customer Service Agent (Real Estate) at Outsource Nigeria - Omni Channel

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: Customer Service Agent (Real Estate)

Location: Lekki Aviation Town, Lagos
Employment Type: Full-time (Fully Onsite)

Job Summary

• The Customer Service Agent will qualify inbound and outbound leads, schedule appointments, nurture prospects, and support the sales funnel process

Key Responsibilities

• Respond to inbound inquiries promptly and update the fresh sales
• Conduct outbound lead follow-up campaigns and update the CRM.
• Qualify prospects based on set criteria to the pipeline.
• Schedule meetings for sales closers and update the CRM/Sheet
• Update CRM daily with lead status.
• Support WhatsApp, phone, and email communication.
• Maintain high lead engagement rates.
• Make outbound calls to prospective customers to introduce company products and services.
• Follow up on inbound leads, inquiries, and customer requests.
• Qualify leads and schedule appointments for the sales team.
• Maintain and update customer records in CRM systems.
• Handle customer inquiries professionally and provide accurate product/service information.
• Achieve daily, weekly, and monthly call and conversion targets.
• Build rapport with customers and nurture leads through regular follow-up.
• Escalate customer concerns or complex issues to the appropriate department.
• Prepare daily and weekly activity/performance reports.

KPIs

• Lead Qualification Rate
• Appointment Booking Rate
• Response Time
• Call Conversion Ratio
• CRM Accuracy

Requirements

• Minimum of HND/B.Sc. in any discipline.
• 1–2 years in call centre, customer service or inside sales.
• Excellent communication skills.
• Experience in telesales or customer engagement.
• Familiarity with CRM platforms and lead management.
• Strong phone presence and CRM proficiency;
• Comfortable with multi-timezone communication.
• Objection handling ability
• Excellent verbal communication and persuasion skills.
• Strong listening and objection-handling abilities.
• Ability to work under pressure and meet performance targets.
• Basic computer literacy and familiarity with CRM tools is an advantage.

Core Competencies:

• Communication and interpersonal skills
• Sales and negotiation skills
• Customer relationship management
• Time management
• Problem-solving abilities
• Attention to detail.

Salary & Benefits

• Salary: 280,000 / month
• Performance-based incentives and bonuses
• HMO/Medical Insurance
• Training and career development opportunities
• Commission and performance bonuses.

Application Closing Date
31st July, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the email.