Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Mobile Financial Services Support Manager
Job Ref ID: 80453579A-0001
Location: Walter Carrington Crescent, Lagos
Job Type: Full-time
Segment: Personal and Private Banking
Job Description
- To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
- Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.
- Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
- Handle all Internal and Regulatory reports and ensure prompt rendition
- Ensure Revenue Assurance on all MFS products
- Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies
- Responsible for the prompt resolution of all Wallet and Agency related transactions
- Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
- Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
- Carry out Research/ Business analysis of MFS business and products
- Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
- Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
- Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP
- Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products
- Carry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond
Qualifications
- First Degree (Bsc) in Banking
- Experience Required: 8 - 12 years
- Experience in product & management, and retail banking would be an added advantage.
- Strong communication and interpersonal skills are crucial.
- The ability to build and maintain relationships
Additional Information:
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Convincing People
- Developing Expertise
- Embracing Change
- Establishing Rapport
- Exploring Possibilities
- Interpreting Data
- Making Decisions
- Meeting Timescales
- Producing Output
- Upholding Standards
Technical Competencies:
- Client Retention
- Client Servicing
- Customer Understanding ( Consumer Banking)
- Process Analysis and Redesign
- Product Knowledge (Consumer Banking)
- Risk Awareness
- Risk Identification
Application Closing Date
Not Specified.
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