Community Engagement / Online Customer Service Officer at School Recruitment Network

School Recruitment Network - We are a forward-thinking international organisation committed to delivering innovative solutions across diverse sectors. Our work is driven by a strong culture of excellence, creativity, and strategic collaboration. By combining global expertise with fresh ideas, we empower organisations and communities to thrive in an ever-evolving world.

At the heart of our mission is a dedication to progress, integrity, and impactful service. We continuously explore new approaches, technologies, and partnerships that enable us to remain adaptable, responsive, and ahead of industry trends.

We are recruiting to fill the position below:

Job Title: Community Engagement / Online Customer Service Officer

Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are a 21st-century school with 3 located in Abuja, we are Christ-centered and inclusive. We have been on a high expansion mode for the past 5 years and wish to include wonderful talents into our team. If you are passionate about education please reach us.
• Social media (social media customer service representative), you will interact and work with customers to answer questions, Sell products across channelsand resolve any potential issues.
• You will be the first point of contact for customers online.

Responsibilities

• Carry out & send report of weekly analytics using the tools provided in the platform
• Respond to Facebook, twitter, and instagram chats in a timely and friendly manner
• Evaluate trends/ problems via the social media platforms and provide proper perspective/solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services
• Research needed information using available resources
• Route escalations to other team members whenever needed
• Make relevant notes from customer interactions
• Identify any issues that customers might be struggling with
• Report on customer feedback
• Manage & update customer databases
• Boost customer loyalty by offering a proper experience over the phone

Requirements

• Interested candidates should possess an OND qualification with 1 year work work experience.
• Age- under 27
• Female prefered.

 Salary
N250,000 - N400,000 per month.

Application Closing Date
31st July, 2026.

Method of Application:
Interested and qualified candidates should:
Click here to apply online