PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Sales Trainer - Mobile Installment (BNPL)
Location: Ikeja, Lagos
Position Overview
- The Sales Trainer will design, deliver, and continuously improve training programs for Sales Agents and Field Supervisors responsible for selling Flexi’s Mobile Installment product in Shops locations nationwide.
- This role ensures that all sales personnel possess the right skills, product understanding, sales process knowledge, and customer service competence needed to achieve aggressive acquisition and revenue targets.
Key Responsibilities
- Conduct onboarding and refresher training for Sales Agents (SA), Sales Managers (SM), and Regional Managers (RM).
- Identify skill gaps and develop training interventions to improve sales performance.
- Design and develop training materials, including Training manuals, PowerPoint
- presentations, SOPs and work guidelines, Sales scripts and pitch guides, Assessment and certification tests.
- Facilitate classroom, virtual, and field-based training sessions.
- Coach and mentor sales teams to improve product knowledge, customer engagement, and closing skills.
- Train employees on company policies, compliance requirements, and operational procedures.
- Monitor training effectiveness through assessments, field observations, and performance tracking.
- Analyze sales performance data and recommend improvement plans for low- performing teams.
- Support new product launches by developing and delivering product training.
- Conduct Train-the-Trainer (TTT) sessions for supervisors and regional trainers.
- Collaborate with Sales, Operations, and Management teams to align training programs with business objectives.
- Prepare training reports, attendance records, and post-training performance evaluations.
- Ensure consistent training standards across all regions and sales channels.
Requirements
- Bachelor’s Degree in Business, Marketing, Finance, Education, or related discipline.
- 2–3 years’ experience in sales training, field sales coaching, or commercial capability development—preferably within MFB, fintech, telecoms, or consumer lending sectors.
- Proven track record in training high-volume retail sales teams or promoter networks.
- Strong knowledge of consumer credit, BNPL models, or mobile device financing.
- Excellent presentation skills and ability to engage large groups.
- Strong field coaching ability—comfortable spending significant time at retail outlets.
- Proximity to Ikeja, Lagos.
Preferred Skills:
- Knowledge of micro-lending processes, credit risk basics, and KYC/AML requirements.
- Familiarity with smartphone retail operations (3C Hub, Slot, Tecno, Infinix, etc.).
- Proficiency in PowerPoint, Excel, LMS platforms, and digital training tools.
- Strong problem-solving, adaptability, and interpersonal communication skills.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/912440/sales-trainer-mobile-installment-bnpl-at-palmpay-l.html