Front Desk Officer at Casalavoro Limited

Casalavoro Limited is a fast-growing company with diverse interests in Real Estate, Hospitality, Asset Management, and Agricultural Commodity Trading. We're committed to excellence and innovation, delivering top-tier services that set new industry standards. Our expertise and passion drive growth, reliability, and exceptional client experiences.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT) 

Responsibilities

• Manage the front desk, handling guest registrations, check-ins, and check-outs.
• Handle room assignments, key card management, and guest requests.
• Maintain accurate records of guest interactions, including complaints and compliments.
• Collaborate with other departments to ensure seamless communication and exceptional customer service.
• Maintain a clean and organized front desk area, adhering to company standards.
• Develop and maintain knowledge of hotel services, amenities, and local attraction
• Receive and direct visitors, clients, and employees to the relevant personnel or departments.
• Manage and maintain the reception area, ensuring it is clean, organized, and reflects the company's image.
• Answer and direct phone calls, respond to emails, and handle other forms of communication.
• Provide administrative support to the team, including tasks such as photocopying, scanning, and binding documents.
• Manage and maintain records, files, and databases, ensuring accuracy and confidentiality.
• Handle mail and packages, including receiving, sorting, and distributing them to the relevant personnel.
• Provide information and assistance to clients, visitors, and employees, responding to their queries and resolving issues.
• Maintain a high level of customer service, ensuring that all interactions are professional, friendly, and courteous.
• Perform other administrative tasks as required, such as ordering supplies, managing the office calendar, and coordinating meetings and events.

Requirements

• Degree in a related field.
• 2 years of experience.
• Professional and warm demeanor.
• Good communication skills.
• Excellent interpersonal skills.
• Problem-solving skills.
• Ability to work in a fast-paced environment andhandle multiple tasks simultaneously.

Application Closing Date
30th June, 2026.

Method of Application
Interested and qualified candidates should send their CV and a full picture to: hr@casalavoro.net using “Front Desk” as the subject of the mail.

Note: Sending a picture is compulsory or your application will be rejected.