Social Media Manager at a Professional Laundry and Dry-cleaning Company

We are a professional laundry and dry-cleaning company committed to delivering quality cleaning services with excellence and customer satisfaction. Located in Lagos, we provide reliable laundry solutions for individuals, homes, and businesses.

We are recruiting to fill the position below:

Job Title: Social Media Manager

Location: Omole Phase 1, Ikeja - Lagos
Employment Type: Full-time

Key Responsibilities
Content Creation and Management:

• Create and post engaging content, including photos, videos, and promotional graphics.
• Develop content calendars and schedule regular posts.
• Showcase laundry services, special offers, and customer testimonials.

Social Media Marketing:

• Plan and execute social media campaigns to attract new customers.
• Promote discounts, seasonal offers, and new services.
• Run paid advertisements on social media platforms when necessary.

Customer Engagement:

• Respond promptly to comments, messages, and inquiries.
• Handle customer complaints and direct issues to the appropriate department.
• Build and maintain positive relationships with customers online.

Brand Management:

• Ensure all social media content reflects the company’s brand image and values.
• Increase brand awareness and maintain a professional online presence.

Lead Generation and Sales Support:

• Generate leads through social media marketing.
• Encourage customers to book laundry pickup and delivery services.
• Collaborate with the sales and customer service teams to convert inquiries into customers.

Analytics and Reporting:

• Monitor social media performance and engagement metrics.
• Prepare weekly or monthly reports on followers, reach, and customer interactions.
• Recommend strategies to improve online visibility and customer engagement.

Market Research:

• Monitor competitors’ activities and industry trends.
• Suggest new ideas and marketing strategies to improve the company’s online presence.

Key Performance Indicators (KPIs)

• Growth in followers and engagement.
• Number of customer inquiries generated.
• Number of bookings or sales from social media.
• Response time to customer messages.
• Increase in brand awareness and customer retention.

Requirements

• Bachelor’s Degree or relevant qualification in Marketing, Communications, or related fields (preferred).
• Experience managing social media accounts for a business.
• Knowledge of social media marketing tools and graphic design apps such as Canva.
• Excellent communication and customer service skills.
• Ability to create engaging photos and videos.
• Creativity and attention to detail.

Salary
N200,000 - N300,000 monthly.

Application Closing Date
31st July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: cilaundryservices@gmail.com using the job title as the subject of the email.