Customer Care Representative at a Professional Laundry and Dry-cleaning Company

A professional laundry and dry-cleaning company committed to delivering quality cleaning services with excellence and customer satisfaction. We are currently recruiting hardworking and dedicated individuals to join our growing team.

We are recruiting to fill the position below:

Job Title: Customer Care Representative 

Location: Omole Phase 1, Ikeja - Lagos
Employment Type: Full-time

Key Responsibilities
Customer Follow-Up:

• Contact customers after their laundry has been delivered to confirm satisfaction with the service.
• Ensure customers received their items in good condition and on time.
• Gather feedback and suggestions for service improvement.

Complaint Resolution:

• Receive and address customer complaints regarding service quality, delays, damaged items, or missing garments.
• Coordinate with the operations team to resolve issues promptly.
• Escalate serious complaints to management when necessary.

Customer Retention and Recovery:

• Follow up with inactive or lost customers and encourage them to return.
• Build strong relationships with existing customers to increase loyalty.
• Develop strategies to improve customer retention and repeat patronage.

Customer Relationship Management (CRM):

• Maintain accurate records of customer interactions, complaints, and feedback.
• Update the customer database regularly.
• Monitor customer satisfaction trends and provide reports to management.

After-Sales Communication:

• Inform customers about promotions, discounts, loyalty programs, and new services.
• Send appreciation messages and reminders to customers.
• Conduct periodic customer satisfaction surveys.

Service Quality Monitoring:

• Identify recurring customer issues and recommend improvements.
• Work with other departments to enhance service delivery and customer experience.

Reporting:

• Prepare weekly and monthly reports on:
  • Customer feedback and satisfaction levels.
  • Complaints received and resolved.
  • Customer retention and recovery efforts.
  • Recommendations for improving service quality.

Key Performance Indicators (KPIs)

• Customer satisfaction rate.
• Customer retention rate.
• Number of inactive customers recovered.
• Complaint resolution time.
• Percentage of repeat customers.
• Customer feedback scores.

Requirements

• Minimum of OND / HND / Bachelor’s degree in any relevant field.
• Excellent communication and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Good knowledge of Microsoft Office and customer management tools.
• Ability to work under pressure and maintain professionalism.
• Previous customer service experience is an added advantage.

Personal Qualities:

• Friendly and empathetic.
• Excellent listening skills.
• Patient and professional.
• Strong organizational and follow-up skills.
• Ability to build and maintain long-term customer relationships.

Salary
N120,000 - N140,000 / month.

Application Closing Date
31st July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: cilaundryservices@gmail.com using the Job Title as the subject of the email.