Customer Service Representative at Jolly Energy Fleet Limited (JEF)

Jolly Energy Fleet Limited (JEF) was founded in 2009 as a dynamic Service Provider and trading company, committed to delivering world-class Support services across the oil and gas, power, marine and agricultural sectors. Based in West Africa, JEF has established itself as a key player in the industry, known for its efficiency, reliability, and commitment to customer satisfaction. By strategically offering innovative and affordable solutions, Jolly Energy Fleet aims to permanently close operational gaps for its clients, ensuring safety, comfort, operational excellence and risk-free activities. With a diverse range of services that span both the upstream, mid-stream and downstream oil and gas sectors, and other value chains, JEF has gained extensive expertise in supporting International Oil Companies (IOCs) and National Oil Companies (NOCs) in their day-to-day operations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative 

Location: Otokutu, Warri - Delta
Employment Type: Full-time

Job Summary

• We are seeking a professional and customer-focused Customer Service Representative to join our team.
• The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and ensuring an excellent customer experience through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Handle customer complaints and provide timely resolutions.
• Process orders, requests, and customer account updates.
• Maintain accurate records of customer interactions.
• Provide information about products, services, and company policies.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet company performance and customer service standards.

Requirements

• OND, HND, or Bachelor's degree.
• Previous customer service experience is an advantage
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency and familiarity with Microsoft Office.
• Ability to work independently and as part of a team.
• Positive attitude and customer-first mindset.

Salary
N50,000 - N100,000 per month. 

Benefits:

• Competitive salary.
• Career growth and development opportunities.
• Training and onboarding support.
• Friendly and collaborative work environment.
• Performance-based incentives.

Application Closing Date
29th June, 2026. 

Method of Application 
Interested and qualified candidates should send their CV / Resume to: ad.jollyenergyfleet@gmail.com using "Customer Service Representative Application" as the subject of the email.