Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.
We are recruiting to fill the position below:
Job Title: Hotel General Manager
Location: Ikeja, Lagos
Key Roles and Responsibilities
- Oversee the daily operations of all hotel departments.
- Ensure smooth coordination between departments.
- Maintain high standards of hospitality and guest service.
- Ensure compliance with hotel policies and procedures.
- Develop and implement the hotel's strategic plans.
- Set operational goals and performance targets.
- Identify business growth opportunities.
- Lead organizational change and continuous improvement initiatives.
- Prepare and manage annual budgets.
- Monitor revenue, expenses, and profitability.
- Control operational costs without compromising service quality.
- Analyze financial reports and make informed business decisions.
- Maximize occupancy, average room rate (ADR), and revenue.
- Ensure exceptional customer service.
- Handle VIP guests and major customer complaints.
- Monitor guest feedback and online reviews.
- Develop initiatives to improve guest satisfaction and loyalty.
- Recruit, train, mentor, and supervise department heads.
- Conduct staff performance evaluations.
- Promote teamwork and a positive work environment.
- Address employee grievances and disciplinary matters.
- Ensure staff compliance with company policies.
- Support marketing campaigns to increase occupancy.
- Build relationships with corporate clients and travel agencies.
- Develop promotional packages and pricing strategies.
- Monitor competitors and market trends.
- Work closely with the sales and reservations teams.
- Optimize room inventory and pricing.
- Increase food and beverage sales.
- Improve overall hotel profitability.
- Ensure compliance with health and safety regulations.
- Maintain fire safety and emergency procedures.
- Ensure guest and staff security.
- Monitor risk management practices.
- Ensure departmental compliance with Standard Operating Procedures (SOPs).
- Conduct regular quality inspections.
- Maintain cleanliness and operational excellence throughout the property.
- Ensure hotel buildings and equipment are properly maintained.
- Coordinate preventive maintenance programs.
- Oversee renovations and capital improvement projects.
Minimum Qualifications
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field (Master's degree is an advantage).
- 8–10 years of progressive hotel management experience, including 3–5 years in a senior leadership role.
- Strong knowledge of hotel operations, finance, human resources, sales, marketing, and customer service.
- Proven experience in managing budgets, driving revenue growth, and leading multidisciplinary teams.
Application Closing Date
28th June, 2026.
How to Apply
Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/913636/hotel-general-manager-at-efezi-southsea-nigeria-li.html