Customer Service & Social Media Assistant (Female) at Whip-Smart Service Providers Limited

Whip-smart Service Provider Limited has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard. Our services are considerably more affordable to most healthcare providers.

We ensure that clients receive the very best standard of care and support that match their care needs, preferences and lifestyle in their various homes. We are passionate about our clients right to receive the highest quality of care in the comfort, security and familiarity of their own homes. Our staff are carefully selected, medically tested and screened by special security company. We take personal and professional references and look for staff with previous experience in our line of business.

We are recruiting to fill the position below:

Job Title: Customer Service & Social Media Assistant (Female)

Location: Ikeja, Lagos
Employment Type: Full-time
Working Days: Monday – Saturday
Working Hours: 9:00 AM – 5:30 PM

Job Summary

• We are seeking a smart, organized, and customer-focused Customer Service & Social Media Assistant to support our daily operations.
• The ideal candidate will be responsible for attending to customers, processing orders, conducting product quality checks, managing inventory records, and creating engaging content for our social media platforms.
• The successful candidate must be detail-oriented, accountable, and capable of multitasking in a fast-paced environment while delivering excellent customer experiences.

Key Responsibilities

• Respond to customer inquiries and provide excellent customer service.
• Process and track customer orders from placement to delivery.
• Conduct quality checks on products before dispatch.
• Monitor and maintain accurate inventory records.
• Coordinate with logistics partners to ensure timely order fulfillment.
• Resolve customer complaints and issues professionally.
• Capture photos and videos for social media content.
• Assist in creating and posting engaging content across social media platforms.
• Support marketing and promotional activities where necessary.
• Maintain accurate records of customer interactions and order activities.
• Ensure a seamless and positive customer experience at all times.

Requirements

• Minimum of HND / B.Sc Degree in any discipline.
• Female candidates only.
• Previous experience in customer service, social media management, retail operations, or a related role is an added advantage.
• Good verbal and written communication skills.
• Basic knowledge of social media platforms and content creation.
• Computer literacy and proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.

Core Skills:

• Customer Service Orientation.
• Organization and Time Management.
• Accountability.
• Attention to Detail.
• Multitasking Ability.
• Precision and Accuracy.
• Integrity and Professionalism.
• Communication Skills.
• Problem-Solving Skills.
• Basic Content Creation Skills.

Salary
N120,000 - N150,000 / monthly (Negotiable).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: whipsmartrecruitment@gmail.com using "Customer Service & Social Media Assistant – Ikeja" using the Job Title as the subject of the mail.

Note

• Only shortlisted candidates will be contacted. 
• For more enquires, send a WhatsApp message to: 09131150110.