Customer Service Advocate at Vethan Concept Group Limited

Vethan Concepts Group Ltd. is a dynamic Nigerian conglomerate with a portfolio spanning scientific instrumentation, energy solutions, industrial automation, and event management. Our subsidiaries operate with a shared commitment to quality, innovation, and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Customer Service Advocate

Location: Ogudu, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a smart, enthusiastic, and customer - focused Customer Service Advocate to join our team.
• This role is ideal for NYSC members seeking a Place of Primary Assignment (PPA), interns, and fresh graduates looking to gain practical experience in customer relationship management, complaint resolution, and customer engagement.
• The successful candidate will serve as the first point of contact for customers, ensuring excellent service delivery and customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, social media, and in - person interactions.
• Handle customer complaints professionally and escalate issues when necessary.
• Provide accurate information about company products and services.
• Maintain customer records and update relevant databases.
• Follow up on customer requests and ensure timely resolution.
• Assist in conducting customer satisfaction surveys and feedback collection.
• Support the sales and operations teams in customer engagement activities.
• Prepare weekly and monthly customer service reports.
• Maintain a professional and positive attitude when interacting with customers.
• Contribute ideas for improving customer experience and service delivery.

Qualifications

• B.Sc. / HND in any discipline.
• Fresh graduates and NYSC members are encouraged to apply.
• Candidates seeking a Place of Primary Assignment (PPA) are welcome.
• Previous internship or customer service experience is an added advantage.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management skills.
• Good problem - solving and conflict - resolution abilities.
• Proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.
• Strong organizational and time - management skills.
• Customer - focused mindset with a positive attitude.

Salary
N80,000 - N100,000 / month.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should their CV to: hr@vcgl.ng and copy legal@vcgl.ng using the Job Title as the subject of the mail.