Lead Protection Officer at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Lead Protection Officer

Location: Lagos
Employment Type: Full-Time

Summary

• This is an on-site role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa.

What You'll Do

• Build awareness across all operations so that every employee from HQ staff to field sales agents across Nigeria understands our safeguarding policies, knows their rights, their obligations, and exactly how to report and ask for help; attend and monitor reporting channels to ensure no incident goes unheard or unacted upon.
• Design and implement preventive measures, deliver training that genuinely shifts behaviours, champion a safeguarding culture internally, create and manage internal communications on safeguarding, and serve as the primary point of contact for survivors from first response through follow-up support, third-party referrals, and full case closure.
• Conduct and support administrative investigations, liaise with law enforcement and specialist external service providers, document and manage incidents through the grievance platform, identify and mitigate risks proactively, resolve and close incidents in line with M-KOPA's global standard operating procedures, and advocate for duty of care across all people managers.

What You'll Need

• At least 4 years of hands-on safeguarding experience with a demonstrable track record of managing sensitive cases across diverse operational environments — experience in a private sector, HR, or field-based setting is a genuine advantage.
• Deep knowledge of Nigeria's legal framework and cultural context around workplace harm, with established relationships or the ability to quickly build them with relevant third parties, law enforcement, hospitals, counsellors, and specialist service providers.
• Strong communication and training skills to sensitize diverse teams and drive real behaviour change, combined with the personal resilience to carry distressing, confidential situations with professionalism and care; candidates with direct experience handling GBVH and sexual violence cases will be at a significant advantage in this role given Nigeria's operational context. 

The honest part:

• You will be the person employees call when something has gone wrong.
• You'll carry confidential, sometimes deeply distressing information, and you'll need to act on it quickly, calmly, and correctly often without a playbook, in a country where GBV is significantly underreported and where building trust with a workforce takes real time and real consistency.
• This role demands emotional resilience, personal discipline, and a genuine commitment to protecting people not as a concept, but as a daily practice. If that's where you find your purpose, this is the role for you.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online