Field Intelligence - Where immunizations, contraception, anti-infectives, essential devices and diagnostics, or chronic care at the local clinic or pharmacy are expired, too expensive, or simply unavailable, providers, patients, and whole communities pay the price.
Equitable, sustainable development, and with it the promise of emerging and frontier markets, starts with the ability of health systems to deliver access. The challenge, opportunity, and imperative in that drive us. We are helping digitize, modernise, strengthen, and sustain the supply chains that enable this access, becoming long-term partners with the communities we serve, and helping make good on the promise of healthcare for millions.
We are recruiting to fill the position below:
Job Title: Collections Officer Central - Zone
Location: Nigeria
Employment Type: Full-time
Key Responsibilities
Collections Management:
- Manage assigned customer portfolio and collection targets.
- Conduct daily collection follow-ups through calls, visits, and digital channels.
- Track due and overdue accounts.
- Ensure customers make payments on or before due dates.
- Maintain accurate collection records.
Delinquency Management & Recovery:
- Monitor delinquent accounts and implement recovery actions.
- Manage early-stage delinquency.
- Recover aged debts (31–60, 61–90, 90+ days).
- Negotiate repayment arrangements.
- Recommend legal recovery, restructuring, suspension, or write-off.
Field Collections & Customer Engagement:
- Conduct physical visits to delinquent customers.
- Verify customer operations and business continuity.
- Identify repayment challenges and recommend solutions.
Portfolio Monitoring:
- Monitor portfolio aging and delinquency trends.
- Identify accounts showing signs of deterioration.
- Escalate high-risk accounts promptly.
Reporting & Governance:
- Prepare daily, weekly, and monthly collection reports.
- Maintain accurate customer and repayment records.
- Ensure compliance with company policies.
Required Qualifications
Education
Bachelor’s Degree or HND in:
- Accounting
- Finance
- Business Administration
- Economics
- Banking & Finance
Experience
- 1–3 years’ experience (Collections / Credit / Sales / Field Recovery preferred)
Experience in:
- FMCG or pharmaceutical distribution is a strong advantage
- Trade credit / dealer financing / micro-lending environment is highly relevant
- Field-based experience is required
Credit & Collections Skills:
- Portfolio monitoring and aging analysis (0–30, 31–60, 61–90, 90+ days)
- Debt recovery and negotiation techniques
- Understanding of PAR (Portfolio at Risk)
- Customer repayment behavior tracking
- Credit limit monitoring and enforcement
Field Operations Skills:
- Ability to conduct physical customer visits (pharmacies, hospitals, PPMVs)
- Verification of customer business activity
- Recovery activities
Financial Skills:
- Basic accounting interpretation (invoices, statements, ledgers)
- Cash flow tracking and reconciliation
- Understanding of repayment schedules and instalment structures
Reporting & Systems:
- Daily/weekly collections reporting
- Use of Excel (must-have)
- CRM / ERP systems
Behavioural & Soft Skills:
Negotiation & Influence:
- Ability to recover payments without damaging customer relationships
- Managing difficult debt conversations professionally
Relationship Management:
- Strong customer engagement with pharmacies, hospitals, and distributors
- Ability to balance enforcement and retention
Discipline & Accountability:
- Strong adherence to collection targets
- High integrity in handling cash and receivables
Resilience & Field Readiness:
- Comfortable with travel (North, West, East territories)
Portfolio Control Discipline:
- PAR 30 control (very critical KPI in your JD)
- Early delinquency intervention (before 30 days overdue)
Ideal Candidate Profile:
An ideal collections officer should be:
- Finance / business graduate with field experience
- Highly comfortable with travel and customer confrontation
- Strong in Excel and reporting discipline
- Experienced in credit recovery or FMCG/pharma sales-credit environments
- KPI-driven and performance-accountable
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/914754/collections-officer-central-zone-at-field-intellig.html