ShipAfrica Limited is a pan-African logistics technology company that provides local and international shipping infrastructure for African e-commerce businesses and individuals. Founded in 2022, the company serves as a centralized gateway to streamline cross-border freight, parcel deliveries, and global supply chains.
We are recruiting to fill the position below:
Job Title: Operations Support Officer
Location: Lagos
Employment Type: Full-time
Key Responsibilities
Your primary responsibilities will include, but are not limited to:
- Staff Resumption: Ensure you resume at the designated drop-off location each morning as required.
- Package Inspection: Accurately receive and inspect all incoming packages, verifying both actual and volumetric weight for correctness.
- Label & Documentation Approval: Approve shipment labels and meticulously document the process by taking necessary pictures and videos.
- Shipment Approval & Waybill Generation: Grant final approval for shipments and initiate the generation of corresponding waybills.
- Package Return: Coordinate the timely return of packages to customers following completion of inspection and approval.
- Drop-off Coordination: Organize and coordinate with customers to drop off approved packages at DHL, FedEx, UPS, and other carrier facilities.
- Shipment Follow-up: Proactively follow up on all inspected and approved shipments to confirm a seamless and complete logistics process.
Operational Efficiency:
To ensure a consistently smooth process, you will be required to:
- Monitor shipment status and address any logistical or compliance issues promptly
- Communicate effectively and professionally with colleagues, customers, and carrier facility representatives (DHL, FedEx, UPS, etc.)
- Maintain accurate and organized records of all shipments, inspections, approvals, and process documentation
- Proactively identify areas for process improvement and implement changes to optimize the overall shipment workflow
Requirements
- Strong attention to detail and commitment to accuracy
- Ability to work independently and take ownership of responsibilities
- Good communication skills — written and verbal
- Basic familiarity with logistics processes or carrier operations is an advantage
- Organized, dependable, and comfortable in a fast-paced operational environment
- Candidates must be based in or around Trade Fair, or within Ojo Local Government Area.
Perks and Benefits
- Competitive base salary plus performance bonuses
- Health benefits and paid leave
- Smart, fast-moving, and ambitious team
- Opportunities for rapid career growth in a scaling company
- Meaningful work that directly impacts commerce across Africa
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/914799/operations-support-officer-at-shipafrica-limited.html