Client Service Officer (Receptionist) at Medlyfe - Medbury Healthcare Group

Medbury Healthcare is an integrated healthcare organization with interests and investments that span the healthcare value chain. We are building an ecosystem that delivers superior healthcare solutions to Africa.

We are recruiting to fill the position below:

Job Title: Client Service Officer (Receptionist)

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Reports To: Head of Medicals / Clinic Manager / Business Development

Role Summary

• We are looking for a warm, organized, and commercially minded Client Service Officer (Receptionist) to deliver an exceptional client experience while supporting the smooth day-to-day operations of the clinic.
• This role combines client service, administration, appointment coordination, and sales support.

Key Responsibilities
Client Experience:

• Welcome and assist clients professionally.
• Manage appointments, registrations, check-in, and check-out.
• Respond to enquiries via phone, WhatsApp, email, and walk-ins.
• Explain clinic services and wellness packages.
• Handle client concerns professionally and escalate where necessary.

Clinic & Program Coordination:

• Coordinate consultations, IV therapy, aesthetics, diagnostics, and wellness sessions.
• Prepare client files and maintain accurate documentation.
• Schedule follow-ups and send appointment reminders.
• Liaise with partner laboratories and logistics providers for advanced testing.

Sales & Operations:

• Promote wellness programs, memberships, and retail products.
• Prepare quotations, invoices, and support payment processing.
• Track enquiries, conversions, and client retention.
• Monitor inventory of supplements, consumables, and clinic supplies.
• Prepare daily and weekly operational reports.

Key Performance Indicators (KPIs)

• Client satisfaction
• Appointment conversion
• Client retention
• Response time to enquiries
• Sales performance
• Documentation accuracy
• Follow-up completion
• Inventory and sample coordination accuracy

Requirements
Education:

• Bachelor's Degree or HND in:
  • Business Administration
  • Healthcare Management
  • Public Health
  • Marketing
  • Customer Service
  • Social Sciences
  • Or a related field

Experience:

• Minimum: 1 year of experience in customer service, healthcare administration, hospitality, wellness, or aesthetics.

Added Advantage:

• Wellness or aesthetic clinics
• Medical laboratories
• Concierge medicine
• Sales and client relationship management

Skills:

• Excellent communication and interpersonal skills
• Strong organizational and administrative abilities
• Customer-focused with a hospitality mindset
• Sales and relationship management skills
• Proficiency in Microsoft Office, Google Workspace, CRM systems, WhatsApp Business, and basic spreadsheet reporting

Personal Attributes:
We are looking for someone who is:

• Warm and professional
• Highly organized and detail-oriented
• Proactive and dependable
• Commercially minded
• Able to multitask under pressure
• Passionate about wellness and exceptional client service

Working Hours:

• As determined by the clinic schedule, including occasional Saturdays.

Ideal Candidate:

• A professional who combines the warmth of a luxury concierge, the organization of an administrator, and the commercial mindset of a sales executive.

Compensation

• Competitive salary, performance incentives, and staff wellness benefits.

Application Closing Date
17th July, 2026.

How to Apply
Interested and qualified candidates should send their Applications to talentsourcingmms@gmail.com using the Job Title as the subject of the email.