Duty Manager at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Duty Manager

Location: Lagos
Employment Type: Full-time
Department: Operations
Reports To: Hotel General Manager

Job Summary

• The Duty Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, maintaining operational efficiency, and supervising staff across various departments during assigned shifts.
• The role serves as the primary point of contact for guests and employees, ensuring that hotel standards, policies, and service excellence are consistently upheld.
• The ideal candidate should possess strong leadership, problem-solving, and customer service skills, with the ability to manage hotel operations effectively and respond promptly to guest concerns and operational issues.

Key Responsibilities
Hotel Operations Management:

• Oversee daily hotel operations and ensure smooth functioning across all departments, including Front Office, Housekeeping, Food & Beverage, and Security.
• Monitor service delivery standards and ensure compliance with hotel policies and procedures.
• Coordinate activities among departments to ensure efficient service and guest satisfaction.
• Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and operational readiness.
• Prepare and submit daily operational reports to management.

Guest Relations & Customer Service:

• Serve as the primary contact for guests during assigned shifts.
• Handle guest complaints, concerns, and special requests promptly and professionally.
• Ensure guests receive exceptional service and address issues to maintain high satisfaction levels.
• Assist with VIP guest arrivals, departures, and special arrangements.
• Monitor guest feedback and implement corrective actions where necessary.

Team Leadership & Supervision:

• Supervise and support hotel staff during shifts, ensuring adherence to service standards.
• Provide guidance, coaching, and performance feedback to team members.
• Ensure proper staff scheduling and adequate coverage during operational hours.
• Conduct shift briefings and communicate important operational updates to employees.
• Foster a positive and collaborative work environment.

Financial & Administrative Responsibilities:

• Monitor daily revenue activities and ensure accurate cash handling procedures.
• Authorize guest refunds, discounts, and service recovery initiatives in line with company policies.
• Assist in controlling operational costs and minimizing waste.
• Maintain accurate operational records and incident reports.

Health, Safety & Compliance:

• Ensure compliance with health, safety, and security regulations.
• Respond effectively to emergencies, incidents, and guest-related issues.
• Ensure all hotel facilities and equipment are properly maintained and operational.
• Implement and enforce hotel policies and procedures.

Key Performance Indicators (KPIs)

• Guest satisfaction ratings and feedback.
• Resolution time for guest complaints and operational issues.
• Compliance with hotel service standards and procedures.
• Staff productivity and operational efficiency.
• Quality of daily operational reporting.
• Overall guest experience and repeat patronage.

Qualifications & ExperienceEducation

• Bachelor's Degree or HND in Hospitality Management, Business Administration, Hotel Management, or a related field.

Experience

• 3 – 5 years of experience in hotel operations, hospitality management, or a similar role.
• Previous experience in a supervisory or managerial position within the hospitality industry is required.

Required Skills & CompetenciesTechnical Skills

• Strong knowledge of hotel operations and guest service management.
• Understanding of hospitality systems and operational procedures.
• Proficiency in Microsoft Office Suite and hotel management software.

Leadership Skills:

• Strong supervisory and team management abilities.
• Excellent decision-making and conflict resolution skills.
• Ability to work effectively under pressure and manage multiple priorities.

Communication Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Professional appearance and demeanor.

Personal Attributes:

• Strong attention to detail and organizational skills.
• High level of integrity and professionalism.
• Ability to work flexible hours, including weekends, holidays, and shifts.

Salary
N300,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should  forward their CVs to: careers@elvaridah.com using "Duty Manager – Hotel Operations" as the subject of the mail.