Customer Experience Officer at Flash Delivery (Flash Express)

Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Lagos 
Employment Type: Full-time

Responsibilities

• Handle customer inquiries and complaints.
• Track shipments and provide updates.
• Escalate unresolved issues.
• Maintain customer records.
• Improve customer satisfaction ratings.

KPI

• Customer Satisfaction (CSAT)
• Customer feedback rating
• Complaint Resolution Rate
• % complaints resolved
• First Contact Resolution
• Issues resolved at first interaction
• Response Time
• Average response time to inquiries
• Customer Retention Rate
• Repeat customers maintained
• Escalation Rate
• Number of escalated cases
• Shipment Tracking Support Accuracy
• Correct information provided
• Daily Customer Interactions
• Calls, chats, emails handled
• Target: CSAT above 90%.

Qualifications:

• OND / HND / Bachelor's Degree in any relevant field.

Requirements

• 1–3 years experience in customer service or client relations.
• Experience in logistics or e-commerce customer support is an advantage.

Skills:

• Excellent communication.
• Conflict resolution.
• Active listening.
• Computer literacy.
• Customer relationship management.

Application Closing Date
2nd July, 2026.

How to Apply
Interested and qualified candidates should send their Applications to: career@flashdelivery.africa using the job title as the subject of the mail.