Experience Center Manager at Flash Delivery (Flash Express)

Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Experience Center Manager

Location: Lagos
Employment Type: Full-time

KPI

• Branch Revenue Performance
• Revenue vs target
• Customer Satisfaction
• Customer feedback score
• Branch Productivity
• Parcels processed daily
• Staff Attendance Rate
• Employee attendance records
• Staff Performance Rating
• Team performance outcomes
• Complaint Resolution Time
• Time taken to resolve issues
• Branch Compliance Score
• SOP adherence
• Cost Management
• Branch expenses within budget
• Parcel Processing Accuracy
• Error-free parcel handling
• Target: 90–95% branch performance score.

Qualifications

• Bachelor's Degree/HND in Business Administration, Management, Marketing, or related discipline.

Job Experience:

• 3–5 years experience in branch management, customer service management, or logistics operations.

Requirements:

• Manage the Experience Center's daily activities.
• Ensure customer satisfaction.
• Supervise staff performance.
• Monitor revenue and expenses.
• Maintain company standards and compliance.

Skills:

• Leadership.
• Customer service management.
• Communication.
• Problem-solving.
• Performance management.

Application Closing Date
2nd July, 2026. 

How to Apply
Interested and qualified candidates should send their Applications to: career@flashdelivery.africa using the job title as the subject of the mail.