Customer Acquisition Officer at Hoop Telecoms Limited - 2 Openings

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions.

Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are a company driven to provide our customers with solutions that are customized to fit their current needs, yet flexible enough to accommodate their growth plans, at the most competitive pricing on all service offerings, thus optimizing IT spend and future proofing of our solutions.

We are recruiting to fill the position below:

Job Title: Customer Acquisition Officer

Locations: Ajao Estate and Ilupeju, Lagos
Employment Type: Full-time

Description

• The Customer Acquisition Officer is responsible for expanding Hoop Telecoms’ subscriber base across corporate, SME, and residential segments.
• This role focuses on high-impact customer acquisition strategies, including securing building/estate access agreements, executing localized market storm campaigns, and converting cold leads into active internet subscribers.
• This is a target-driven role requiring strong field presence, persuasive communication, and a strategic approach to opening new territories.

Key Responsibilities

• Territory Penetration & Mapping: Identify and map out high-density residential estates, commercial plazas, and business hubs within Hoop Telecoms’ fiber and wireless coverage footprints.
• Estate & Plaza Onboarding: Pitch to and negotiate with Facility Managers, Resident Associations, and Property Developers to secure exclusive or preferred internet infrastructure access rights (Right of Way/Access Agreements).
• Field Activations & Market Storms: Plan and lead localized direct-to-consumer sales activations, pop-up experiential tables, and community storms in targeted deployment zones to drive instant sign-ups.
• B2B & SME Lead Conversion: Convert cold inbound inquiries, marketing leads, and field prospects into paid subscriptions through aggressive follow-ups, product demonstrations, and site survey coordination.
• Cross-Functional Delivery: Work hand-in-hand with the Technical Operations and Installation teams to ensure that newly acquired customers are surveyed, connected, and activated within the agreed Service Level Agreement (SLA).
• Sales Funnel Management: Move prospective subscribers efficiently from initial contact through proposal presentation and payment collection, ensuring all onboarding documentation is completed accurately.
• Competitor & Market Analysis: Track competitor pricing, promo offers, and deployment schedules in your assigned territory to pitch Hoop Telecoms' value proposition effectively.

Required Qualifications & Competencies

• Education: BSc / HND in Business Administration, Marketing, Economics, or any related field.
• Experience: 2 - 4 years of active field sales or customer acquisition experience.
• Prior experience working with an ISP, Telecom firm, or Pay-TV company on estate onboarding or direct retail acquisition is highly preferred.

Core Competencies:

• The "Hunter" Mindset: Exceptional ability to handle rejection, cold-call, and push for conversions in competitive environments.
• Stakeholder Negotiation: Comfortable pitching to high-level decision-makers like Estate Chairmen, Estate Managers, and Managing Directors.
• Telecom Product Knowledge: Good understanding of broadband internet, Mbps metrics, data allowances, and the difference between fiber optic and microwave connections.
• Mobility: High physical stamina and a willingness to be on the field 70–80% of the time.

Application Closing Date
25th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hooptelecoms.com using the job title as the subject of the email.