Manager - Benchmark and Measurement at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Benchmark and Measurement

Job Identification: 7441
Location: Ikoyi, Lagos
Job Category: MTN Level 3
Reports To: Manager - Senior Manager - Access Performance
Division: Network

Mission

• Guarantee best in class customer experience while ensuring optimal Network resource utilization 
• Competitive benchmarking and network comparative analysis across broad spectrum to engender healthy competition (amongst MSVs, contractors, optimization teams, regions, territories etc.)
• Create a Service Quality and Customer Experience assurance culture within the division

Description

• Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by 3rd party vendors.
• Generate comparative analysis reports from vendors drive test activities.
• Network Performance analysis and trending; reported to the relevant units for necessary actions.
• Investigate Network related exceptions and give relevant recommendations for network QoEQoS improvement.
• Carry out competitive Networking benchmarking test analysis with recommendation and coordinate activities ensure MTN Nigeria’s competitive edge Performance.
• Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive improved experience.
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
• Engage with Managed Service Vendors to deliver improved Customer Experience 
• Liaise with Customer Experience on the Network related components of the Net Promoter Score (NPS)
• Engage with Customer Relations (CR), ensuring that network related customer feedback is resolved and closed
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
• Follow up with network complaints to ensure faster resolution of service quality issue and customer complaint calls.
• Ensure NPS and Customer Experience Index improvement as agreed by the business. 

Requirements
Education:

• First Degree in Elect / Elect, Computer Science / Engineering or related fields

Experience:

• 6 – 13 years technical experience in GSM telecommunication environment of which
• 3 years’ experience in Network Measurement & Benchmarking
• 3 years’ experience in Radio Analysis and Optimization
• Good understanding of GSM Technology, domains and services
• High Proficiency in Excel and PowerPoint Usage

Application Closing Date
7th July, 2026; 10:55 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online