Customer Service Representative at 95 Slide

95 Slide - Welcome to 95 Slide, your premier destination for exceptional hospitality, convenient hotel stays, and unforgettable dining experiences. With a passion for delivering outstanding service and comfort, we strive to exceed your expectations in every interaction. Whether you're traveling for business or leisure, our hotel offers the perfect blend of relaxation and convenience, while our restaurant serves up delicious cuisine in a warm and inviting atmosphere.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Gwarinpa, Abuja (FCT) 
Employment Type: Full-time

Description

• We are looking for a friendly, proactive, and customer-focused Customer Service Representative to join our team.
• The ideal candidate will be responsible for handling customer inquiries, resolving complaints, scheduling service requests, and ensuring an excellent customer experience across all communication channels.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and social media.
• Handle customer complaints and provide appropriate solutions within agreed timelines.
• Schedule pest control appointments and coordinate with the operations team.
• Maintain accurate customer records and update the CRM/database.
• Follow up with customers after service delivery to ensure satisfaction.
• Process customer requests, quotations, and service bookings.
• Build and maintain positive relationships with clients while promoting the company’s services.

Requirements

• Minimum of HND / Bachelor’s Degree in any discipline.
• 1–3 years of experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite and basic computer applications.
• Ability to multitask, work under pressure, and maintain a positive attitude.
• Experience using CRM software is an added advantage.

Preferred Qualities:

• Strong customer service orientation.
• Excellent organizational and time management skills.
• Professional, reliable, and detail-oriented.
• Team player with a willingness to learn and grow.

Benefits

• Competitive salary.
• Supportive and collaborative work environment.
• Opportunities for professional development and career advancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: giftmoses95@gmail.com using the job title as the subject of the email.

Application Instructions
Please include answers to the following screening questions in your application:

• What is your current location in Abuja?
• How many years of customer service experience do you have?
• What is your expected monthly salary?
• Are you available to resume immediately?
• Are you proficient in Microsoft Word, Excel, Outlook, and customer communication tools such as Zoho, WhatsApp Business?

Note: Only shortlisted candidates would be contacted.