We are recruiting to fill the position below:
Job Title: Hotel Manager
Location: Ogidi, Anambra
Employment Type: Full-time
Industry: Hospitality, Hotels & Tourism
Reports To: Managing Director
Job Summary
- We are seeking a highly motivated, commercially driven, and experienced Hotel General Manager to lead the overall operations of our hotel.
- The successful candidate will be responsible for driving revenue, delivering exceptional guest experiences, optimizing operational efficiency, and leading high-performing teams while ensuring compliance with industry standards.
- The ideal candidate should possess a strong business acumen, excellent leadership skills, and proven experience in hotel operations, revenue management, guest satisfaction, and people management.
Key Responsibilities
Operations Management:
- Provide strategic leadership for the day-to-day operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen, Laundry, Security, Maintenance, and Administration.
- Ensure seamless operations that consistently exceed guest expectations.
- Develop, implement, and continuously improve Standard Operating Procedures (SOPs).
- Monitor operational performance using Key Performance Indicators (KPIs) and implement corrective actions where necessary.
- Maintain excellent property standards, cleanliness, and service quality.
Revenue Growth & Business Development:
- Develop and execute strategies to increase occupancy, average daily rate (ADR), and overall hotel revenue.
- Build and maintain strong relationships with corporate organizations, travel agencies, government institutions, NGOs, and other strategic partners.
- Identify new market opportunities and implement aggressive sales and marketing initiatives.
- Collaborate with the Sales and Marketing team to achieve revenue targets.
- Monitor market trends, competitor pricing, and customer preferences to maintain a competitive advantage.
Financial Management:
- Prepare, manage, and monitor departmental budgets and operational expenses.
- Drive profitability through effective cost control and resource optimization.
- Review daily, weekly, and monthly financial reports and implement strategies to improve financial performance.
- Ensure accurate inventory management and minimize wastage across departments.
Leadership & People Management:
- Recruit, coach, mentor, and develop high-performing employees.
- Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
- Conduct regular performance evaluations and implement performance improvement plans where necessary.
- Promote employee engagement, motivation, and retention.
- Ensure compliance with labour laws, hotel policies, and disciplinary procedures.
Guest Experience & Brand Reputation:
- Champion a guest-centric culture that delivers exceptional hospitality.
- Monitor guest satisfaction scores, online reviews, and customer feedback.
- Resolve guest complaints promptly, professionally, and effectively.
- Implement initiatives that improve guest loyalty and repeat business.
Compliance, Safety & Risk Management:
- Ensure compliance with all hospitality regulations, health and safety standards, fire safety requirements, and statutory obligations.
- Maintain hotel licenses, certifications, and operational permits.
- Implement effective risk management and security procedures.
- Ensure adherence to quality assurance standards across all departments.
Technology & Performance Reporting:
- Utilize Hotel Property Management Systems (IPMS) and other hospitality technologies to improve operational efficiency.
- Analyze operational and financial data to support informed business decisions.
- Prepare and present weekly and monthly performance reports to Management.
- Drive digital transformation and process where applicable
Qualifications
- Bachelor's Degree or HND in Hospitality Management, Business Administration, Hotel Management, Tourism Management, or a related discipline.
- Minimum of 3–5 years' progressive management experience in the hospitality industry, preferably within a reputable hotel.
- Professional certifications in Hospitality Management, Customer Service, Project Management, or Human Resources will be an added advantage.
Required Skills & Competencies:
- Strong leadership and team management skills.
- Excellent business and commercial acumen.
- Revenue management and sales strategy expertise.
- Financial planning, budgeting, and cost control.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional customer service and conflict resolution abilities.
- Strategic planning and decision-making skills.
- Knowledge of hospitality laws, compliance, and safety regulations.
- Proficiency in Hotel Property Management Systems (IPMS), Microsoft Office Suite (Excel, Word, PowerPoint), and hospitality technology platforms.
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced, results-driven environment.