Hotel Manager (Lagos) at Residency Hotel Limited

Residency Hotel Limited is one of the leading hospitality industries in Nigeria with over 10 branches across the nation and more than 30 years in the industry.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Reports To: Managing Director
Industry: Hospitality, Hotels & Tourism

Job Summary

• We are seeking a highly motivated, commercially driven, and experienced Hotel General Manager to lead the overall operations of our hotel.
• The successful candidate will be responsible for driving revenue, delivering exceptional guest experiences, optimizing operational efficiency, and leading high-performing teams while ensuring compliance with industry standards.
• The ideal candidate should possess a strong business acumen, excellent leadership skills, and proven experience in hotel operations, revenue management, guest satisfaction, and people management.

Key Responsibilities
Operations Management:

• Provide strategic leadership for the day-to-day operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen, Laundry, Security, Maintenance, and Administration.
• Ensure seamless operations that consistently exceed guest expectations.
• Develop, implement, and continuously improve Standard Operating Procedures (SOPs).
• Monitor operational performance using Key Performance Indicators (KPIs) and implement corrective actions where necessary.
• Maintain excellent property standards, cleanliness, and service quality.

Revenue Growth & Business Development:

• Develop and execute strategies to increase occupancy, average daily rate (ADR), and overall hotel revenue.
• Build and maintain strong relationships with corporate organizations, travel agencies, government institutions, NGOs, and other strategic partners.
• Identify new market opportunities and implement aggressive sales and marketing initiatives.
• Collaborate with the Sales and Marketing team to achieve revenue targets.
• Monitor market trends, competitor pricing, and customer preferences to maintain a competitive advantage.

Financial Management:

• Prepare, manage, and monitor departmental budgets and operational expenses.
• Drive profitability through effective cost control and resource optimization.
• Review daily, weekly, and monthly financial reports and implement strategies to improve financial performance.
• Ensure accurate inventory management and minimize wastage across departments.

Leadership & People Management:

• Recruit, coach, mentor, and develop high-performing employees.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Conduct regular performance evaluations and implement performance improvement plans where necessary.
• Promote employee engagement, motivation, and retention.
• Ensure compliance with labour laws, hotel policies, and disciplinary procedures.

Guest Experience & Brand Reputation:

• Champion a guest-centric culture that delivers exceptional hospitality.
• Monitor guest satisfaction scores, online reviews, and customer feedback.
• Resolve guest complaints promptly, professionally, and effectively.
• Implement initiatives that improve guest loyalty and repeat business.

Compliance, Safety & Risk Management:

• Ensure compliance with all hospitality regulations, health and safety standards, fire safety requirements, and statutory obligations.
• Maintain hotel licenses, certifications, and operational permits.
• Implement effective risk management and security procedures.
• Ensure adherence to quality assurance standards across all departments.

Technology & Performance Reporting:

• Utilize Hotel Property Management Systems (IPMS) and other hospitality technologies to improve operational efficiency.
• Analyze operational and financial data to support informed business decisions.
• Prepare and present weekly and monthly performance reports to Management.
• Drive digital transformation and process where applicable.

Qualifications

• Bachelor's Degree or HND in Hospitality Management, Business Administration, Hotel Management, Tourism Management, or a related discipline.
• 3 - 5 years' progressive management experience in the hospitality industry, preferably within a reputable hotel.
• Professional certifications in Hospitality Management, Customer Service, Project Management, or Human Resources will be an added advantage.

Required Skills & Competencies:

• Strong leadership and team management skills.
• Excellent business and commercial acumen.
• Revenue management and sales strategy expertise.
• Financial planning, budgeting, and cost control.
• Excellent communication, negotiation, and interpersonal skills.
• Exceptional customer service and conflict resolution abilities.
• Strategic planning and decision-making skills.
• Knowledge of hospitality laws, compliance, and safety regulations.
• Proficiency in Hotel Property Management Systems (IPMS), Microsoft Office Suite (Excel, Word, PowerPoint), and hospitality technology platforms.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, results-driven environment.

Application Closing Date
20th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: rhljobrecruit@gmail.com using the job title as the subject of the email.