Deloitte Human Capital Consulting - Our client, the African Medical Centre of Excellence (AMCE) in partnership with King's College Hospital London (KCH), is recruiting suitable candidates to fill the position below:
Job Title: Soft Services Manager
Location: Abuja
Employment Type: Full-time
Job Purpose
- The Soft Services Manager will be responsible for the overall leadership and management of all soft services within the assigned operational areas.
- The role will ensure the consistent application of global operational standards and best practices across all assigned areas, optimizing service delivery and contributing to a safe, efficient, and patient-centered environment.
Core Responsibilities
Strategic Planning & Development:
- Develop and implement the strategic direction for soft services operations, aligning with the overall operational objectives of the Directorate.
- Conduct market research and analyze industry trends to identify opportunities for service improvement and innovation.
- Develop and implement service level agreements (SLAs) with service providers, ensuring clear performance expectations and accountability.
- Establish and monitor key performance indicators (KPIs) to track service delivery performance and identify areas for improvement.
- Develop and maintain a comprehensive soft services budget, ensuring cost-effectiveness and resource optimization.
Quality Assurance & Improvement:
- Implement and maintain a robust quality assurance program for all soft services, ensuring compliance with international standards and best practices.
- Conduct regular audits and inspections to identify areas for improvement and address service deficiencies.
- Analyze customer feedback and service data to identify trends and implement continuous improvement initiatives.
- Develop and implement innovative solutions to enhance service quality and efficiency.
- Ensure the effective implementation of all quality improvement initiatives within the soft services department.
Operational Management:
- Oversee the day-to-day operations of all soft services, including housekeeping, laundry, pest control, waste management, security, reception, and landscaping.
- Ensure compliance with all relevant health and safety regulations, local legislation, and infection control guidelines.
- Monitor service delivery performance, address service failures promptly, and implement corrective and preventive actions.
- Coordinate with other departments within the Directorate to ensure seamless service delivery and operational efficiency.
- Manage service provider contracts, ensuring compliance with agreed-upon service levels and performance targets.
- Knowledge of relevant health and safety legislation.
- Experience with contract management and procurement.
- Ability to work independently and as part of a team
Requirements
Educational Qualifications:
- Bachelor's Degree in hospitality management, Facility Management, or a related field.
Professional Requirements:
- Professional certification/ membership of a relevant recognized professional body.
- Certifications in relevant areas in facilities management or related disciplines (e.g., CFM, FMP).
Experience Requirements:
- Minimum 5 years of experience in a relevant field, such as building maintenance, facility management, or healthcare engineering
Competency Requirements:
Knowledge Requirements:
- Principles of facilities management.
- In-depth knowledge of health and safety regulations and compliance standards.
- Familiarity with soft services industry best practices.
- Understanding of operational excellence frameworks and methodologies.
- Knowledge of risk management processes within a healthcare environment.
- Proficient in facility management software and reporting tools
Skills Requirements:
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and time management skills.
- Proven ability to manage budgets and resources effectively.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Knowledge of relevant health and safety legislation.
- Experience with contract management and procurement.
- Ability to work independently and as part of a team
Personal Attributes:
- High level of integrity and professionalism.
- Strong problem-solving mindset.
- Ability to work effectively under pressure.
- Customer-focused attitude.
- Commitment to continuous improvement and excellence.
- Proactive and results-oriented approach to work.
- Strong teamwork and collaboration skills.
- Strong problem-solving and decision-making skills.
- High level of attention to detail and accuracy.
- Meticulous attention to detail and accuracy in all work.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/915963/soft-services-manager-at-african-medical-centre-of.html