IT Service Delivery Officer at Uridium Technologies Limited

Uridium Technologies - Established in 2016, Uridium Technologies is a leading enterprise technology Integrator specialized in the deployment of dynamic and highly scalable ICT Infrastructure Solutions. Our customer cut across various segments including Banking, Telecommunication, Education, Oil/Gas, Power, Utilities and Government Institutions; internationally and locally. Our capabilities are entrenched in our strategy that is built to simplify complex situations into milestone successes, professionalism, and ability to deliver workable solutions within time and budget.

Uridium believes in and pursues an excellent service culture, and delivers its operations through global best practices using its ISO9001 certification process.

We are recruiting to fill the position below:

Job Title: IT Service Delivery Officer

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced IT Service Delivery Officer.

Qualifications

• Bachelor's Degree (B.Sc./B.Tech./HND) in Computer Science, Information Technology, Information Systems, Engineering, or a related field.
• Experience Level: 2–5 years of relevant experience in IT Service Management, IT Operations, or Service Delivery.

Certifications:

• ITIL Foundation (Required)
• ITIL 4 Managing Professional (Preferred)
• Project Management Professional (PMP) (Preferred).

Job Requirements:

• Strong knowledge of IT Service Management (ITSM), Enterprise Infrastructure, Cloud Operations, Security Operations, and Managed Services.
• Hands-on experience implementing and supporting the ITIL Framework.
• Experience managing Service Level Agreements (SLAs) and ensuring service performance meets agreed targets.
• Strong understanding of Incident Management, Change Management, and Capacity Management processes.
• Experience with Disaster Recovery, Business Continuity, and Service Monitoring.
• Knowledge of Vendor Management and Security Governance best practices.
• Experience working in Network Operations Centre (NOC) and/or Security Operations Centre (SOC) environments.
• Strong analytical, problem-solving, and stakeholder management skills.
• Familiarity with IT service management tools and reporting.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online