Head, Payment Services at Hope Payment Service Bank

Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services. Our belief is that everyone irrespective of education, social or economic status, and location should have access to financial and payment services with ease and convenience. We seek to provide the 4As - Accessibility, Affordability, Availability, and Awareness of Digital Financial Services. With Hope PSBank, every mobile telephone user can easily enjoy instant digital financial and payment services with his or her phone number as account number and also a means of payment across all channels – person-to-person on personal devices, web, merchants’ points of sale, automated teller machines, and agency outlets.

We are recruiting to fill the position below:

Job Title: Head, Payment Services

Location: Lagos
Job Type: Full-time

Job purpose           

• The position reports Group Head, Payment Services and is responsible for the profitability and overall customer satisfaction for the Bank’s Payment Services /Solution.
• The Head, Payment Services is responsible for all aspect of the Payment services Business and is therefore accountable for sourcing, collating and high-level evaluation of product concepts and requirements
• To grow and acquire customer base (merchant acquisition, microfinance banks, neo-banks, non-bank Financial Institutions, e-commerce and other commercial and corporate business) base and grow transaction counts and volume from time to time.
• Manage sales strategies and the various platforms used to conduct digital sales and increase market share from time to time.

Key Responsibilities    
Business and Financial Performance:
Merchant Services:

• Income Generation and deposit mobilisation.
• Acquire and Manage Billers / Merchant On-boarding process. Identify and sign new partnerships.
• Win new businesses from clients and manage relationship with clients to grow the existing business.
• Prompt deployment and proper maintenance of POS Terminals / Telephone POS and preparing monthly report showing the various income lines which is presented to management.
• Develop strategies and implement same to deepen product penetration and increase product market share in Nigeria.
• Find and assess business opportunities in assigned channels and market
• Relationship team and merchant training on the use of electronic channels (payment and collections).
• Analyze and guide sales network on quality leads generated per product across applicable market sectors.
• Establish and maintain excellent working relationship with support teams e.g. settlement team, Clearing, Information Technology etc. 
• Develop and deliver the marketing strategies and operational plan for achieving growth objectives for revenue and profit for the Acquiring Business. 
• Develop a rapport with strategic/key clients, set targets for sales Network Team and provide support that will continually improve the business relationship.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Manage the relationship and performance of Third-Party Processors (TPPs), Payment Terminal Service Providers (PTSPs) and other relevant vendors.
• Perform industry analysis and research to identify business opportunities to grow the collections of Hope PS Bank.
• Provide feedback from merchants and market feedback to meet market demands and generate product development ideas. 
• Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence. 
• Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc.

E-Commerce: 

• Develop and manage strategies to / and Acquire Merchants for the Banks e-commerce platforms and solutions.
• Develop innovative solutions and products tailored to specific needs of the markets.
• Manage existing relationship with clients to increase the share of wallets of the clients.
• Carry out strategic online marketing plans of the bank.
• Manage the overall user experience including site navigation, content development and promotional campaigns.
• Create engaging content for a variety of mediums including web, social media and more.
• Ensuring an appropriate design, programming, and testing of the bank’s online based activities.
• Analysis of the e-commerce related performance.
• Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
• Creating frameworks that transform our social media sites into highly profitable platforms.
• Analyzing traffic to inform website maintenance and the effectiveness of Hope marketplace.

Process, Control and Operational Performance:

• Utilize the internal control system in place to minimize operational losses and monitor its adequacy and effectiveness.

Leadership:

• Motivate and lead team to achieve consistent profitability in line with approved KPIs.
• Conduct regular people performance and productivity reviews.
• Build healthy talent pipeline. 
• Strategically align with the bank’s execution plan for best-in-class digital solutions delivery. 

Relationship Management:

• Drive customer service excellence.
• Establish and sustain a customer-centric business culture, leveraging on technology.
• Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.

Governance:

• Awareness and understanding of the regulatory framework, in which the business operates, and the regulatory requirements and expectations relevant to this role.
• Responsible for delivering effective governance, capability to challenge stakeholders effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Others as maybe assigned.

Requirements
Educational Qualifications:

• Minimum of First Degree is required while master’s degree and professional qualification or accreditation is desirable
• Functional knowledge of digital channels and emerging payments, 
• A sound analysis of current market/ competitive positioning
• Strong interpersonal, influencing and communication skills.

Experience:

• Minimum of 10 years post-graduation experience in Banking, Mobile Money, Aggregators, Telcos, FMCG, Micro Finance, Banking/Financial Services sectors.

Skills:

• Good knowledge of MS Office.
• Analytical Skills
• Results-oriented / self-motivated
• Goal seeker
• Ability to multitask
• Initiative / Creative
• Detail oriented
• Ability to identify and implement business projects
• Excellent presentation skills
• Good Communication skills - verbal and written.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@hopepsbank.com using the Job Title as subject of the email.