Service Center Supervisor at SIMS Nigeria Limited

For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products.

With pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives. As we continue to expand and adapt to meet the growing needs of our market, SIMS Nigeria Limited remains committed to setting the standard in product quality and service across the nation.

We are recruiting to fill the position below:

Job Title: Service Center Supervisor

Location: VI, Lagos
Employment Type: Full-time

Role Overview

• We are seeking a dedicated and performance-driven Service Center Supervisor to lead the daily operations of the service center and ensure the delivery of exceptional after-sales support.
• The successful candidate will be responsible for supervising technical and customer service teams, optimizing workflow, maintaining service quality, ensuring compliance with company and manufacturer standards, and fostering a customer-centric culture that drives operational excellence.

Key Responsibilities

• Supervise all service center activities, ensuring efficient workflow and timely completion of repairs, installations, and customer service requests.
• Plan, organize, and coordinate daily work schedules to maximize technician productivity and service efficiency.
• Monitor service requests from receipt to completion, ensuring adherence to service standards and turnaround times.
• Review and approve completed repair jobs to ensure quality and technical accuracy before product release.
• Supervise customer reception and service desk operations to ensure a seamless customer experience.
• Investigate and resolve escalated customer complaints, ensuring prompt corrective action and customer satisfaction.
• Ensure compliance with manufacturer repair procedures, warranty policies, and company operational standards.
• Monitor technician performance, attendance, and productivity, providing coaching and performance feedback where necessary.
• Conduct regular toolbox meetings and technical briefings to reinforce safety, quality, and operational standards.
• Maintain accurate service records, repair histories, warranty documentation, and inventory usage reports.
• Coordinate with the Spare Parts and Warehouse teams to ensure timely availability of replacement parts and consumables.
• Monitor service center inventory, tools, and equipment, ensuring they are properly maintained and utilized.
• Identify recurring product faults and customer issues and provide feedback to management for continuous improvement.
• Assist in recruiting, onboarding, and training new service center employees.
• Ensure compliance with workplace health, safety, and environmental policies.
• Prepare operational reports, analyze service performance trends, and recommend strategies to improve efficiency and customer satisfaction.
• Support the implementation of new service initiatives, process improvements, and digital service management systems.

Qualifications & Experience

• Bachelor's Degree or Higher National Diploma (HND) in Engineering, Business Administration, Operations Management, or a related discipline.
• Professional certifications in Customer Service, Quality Management, or Technical Service Management are an added advantage.
• 4–6 years of experience in after-sales service or technical operations, including at least 2 years in a supervisory position.
• Experience managing service operations within the consumer electronics, home appliances, ICT, or related industry is preferred.

Application Closing Date
14th July, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: employment@simsng.com using the Job Title and Location as the subject of the email.