Head of Business Operations at Proten International

Proten International is an award-winning and leading international Human Resource and Management Consulting firm that provides a range of Advisory and Transformation solutions. Our focus is to align every organisation’s activities relating to People, Process and Technology closely with its business strategy and vision. Founded in 2011 in the United Kingdom, we have since expanded across Europe and Africa, serving clients across the public and private sectors and various industries including Banking, Oil and Gas, Insurance, Information Technology, Real Estate, Energy, FMCG, Manufacturing and many more. In 2015, we launched our Africa office in Lagos, Nigeria and have since provided a range of tailored solutions to various organisations. Our bespoke and innovative solutions cut across: Learning and Development, Recruitment and Talent Acquisition, Outsourcing / Managed Staffing, Enterprise Transformation, HR Advisory, HR Technology Get in touch with us! People | Process | Technology

We are recruiting to fill the position below:

Job Title: Head of Business Operations

Location: Ikeja, Lagos
Employment Type: Full-time

Functional Oversight

• Sales and Business Development
• Technology Delivery
• Customer Success
• Marketing and Brand Communication
• Partnership Management

Job Description

• The Head of Business Operations is responsible for driving operational coordination, execution discipline, governance cadence, and performance visibility across our client's core business functions.
• The role exists to reduce operational dependency on the MD by strengthening accountability structures, improving cross functional execution, institutionalizing reporting rhythm, and supporting the company’s transition toward a more structured and scalable operating model.

Responsibilities
Operational Coordination and Execution:

• Coordinate operational activities across all business functions
• Ensure alignment between strategy, execution priorities, and operational delivery
• Monitor execution progress and resolve operational bottlenecks
• Drive accountability across functional leads

Governance and Performance Management:

• Implement operational review cadence across weekly, monthly, and quarterly cycles
• Support KPI implementation and performance tracking systems
• Monitor operational reporting and escalation management
• Reinforce delegation matrix and authority clarity

Sales and Delivery Alignment:

• Improve coordination between Sales, Delivery, Customer Success, and Partnerships
• Monitor pipeline visibility and operational readiness for execution
• Support recurring revenue operationalization and customer lifecycle continuity

Process Improvement:

• Standardize workflows, reporting formats, and operational processes
• Improve operational visibility and reporting discipline
• Drive process optimization and execution consistency

Leadership Support:

• Provide operational reporting and execution visibility to the MD and CEO
• Support organizational stabilization and institutional maturity initiatives
• Reinforce execution discipline and accountability culture.

Key Performance Indicators

• Reduction in operational escalations to MD
• Operational review cadence adherence
• Delivery coordination efficiency
• KPI reporting compliance across functions
• Pipeline and execution visibility quality
• Cross functional accountability effectiveness
• Process standardization implementation progress.

Requirements

• Bachelor’s Degree in Business Administration, Management, Technology, Engineering, or related field with 7 to 10 years relevant experience
• MBA, PMP, Lean Six Sigma, or related professional certifications will be advantageous
• Strong operational leadership capability
• Experience managing cross functional business operations
• Strong execution monitoring and governance discipline
• Commercial awareness and enterprise coordination capability
• Strong communication and reporting skills
• Ability to drive accountability without creating operational friction
• Experience within technology services or consulting environments preferred

Application Closing Date
21st July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@protenintl.com using ''Head of Business Operations'' as the subject of the email.

Note: Only qualified candidates would be contacted.