Operations Manager (Retail Store – Household Items) at Greenwood Limited

Greenwood limited is a human resource consulting firm whose objective is the help our clients optimize their business and workforce expertly. Our services include but not limited to Recruitment, Talent management, Performance management, anagement consultancy, Employee relations, Payroll and beneft packages, Training and development etc.

We are recruiting to fill the position below:

Job Title: Operations Manager (Retail Store – Household Items)

Location: Utako, Abuja (FCT)
Employment Type: Full-time
Reports to: General Manager/Managing Director

Job Summary

• The Operations Manager is responsible for overseeing the day-to-day operations of the retail store to ensure efficient, profitable, and customer-focused service delivery.
• The role involves managing store operations, inventory, staff performance, customer experience, sales support, logistics, compliance, and cost control to achieve the Company's operational and financial objectives.
• The Operations Manager ensures that products are adequately stocked, operational standards are maintained, and resources are effectively utilized to maximize profitability and customer satisfaction.

Key Responsibilities
Store Operations Management:

• Oversee the daily operations of the retail store to ensure smooth and efficient business activities.
• Ensure the store opens and closes according to approved operating hours.
• Develop and implement operational procedures and standards.
• Monitor daily sales activities and operational performance.
• Ensure all departments function efficiently and collaboratively.

Inventory & Stock Management:

• Supervise inventory planning, receiving, storage, and distribution.
• Maintain optimum stock levels to prevent stock shortages or overstocking.
• Conduct periodic stock counts and reconciliation.
• Investigate and resolve inventory discrepancies.
• Ensure proper stock rotation and storage practices.
• Monitor fast-moving and slow-moving inventory.

Sales Operations Support:

• Work closely with the sales team to achieve sales targets.
• Ensure adequate product availability at all times.
• Analyze sales trends and recommend stock replenishment.
• Support promotional campaigns and seasonal sales activities.
• Monitor product pricing and display accuracy.

Customer Service Management:

• Ensure excellent customer service standards across the store.
• Resolve customer complaints promptly and professionally.
• Monitor customer satisfaction levels.
• Implement initiatives to improve customer experience.
• Ensure customers receive prompt assistance.

Staff Supervision & Performance Management:

• Supervise store supervisors, cashiers, sales attendants, warehouse staff, and cleaners.
• Prepare work schedules and duty rosters.
• Monitor employee attendance and productivity.
• Coach, mentor, and develop team members.
• Conduct performance reviews.
• Recommend training and disciplinary actions where necessary.

Warehouse & Logistics Management:

• Coordinate receiving and dispatch of goods.
• Ensure proper warehouse organization.
• Monitor supplier deliveries.
• Supervise loading and offloading activities.
• Ensure accurate documentation of inventory movement.
• Coordinate inter-store stock transfers where applicable.

Financial & Cost Control:

• Monitor operational expenses.
• Ensure proper utilization of Company resources.
• Minimize inventory losses and wastage.
• Monitor shrinkage and pilferage.
• Support budgeting and cost optimization initiatives.
• Ensure proper cash handling procedures are followed.

Health, Safety & Compliance:

• Ensure compliance with Company policies and procedures.
• Maintain a clean, organized, and safe store environment.
• Ensure compliance with health and safety regulations.
• Conduct routine safety inspections.
• Ensure emergency procedures are understood by staff.

Vendor & Supplier Coordination:

• Maintain effective relationships with suppliers.
• Coordinate product deliveries.
• Resolve supply-related issues.
• Monitor supplier performance.
• Support procurement planning.

Reporting & Administration:

• Prepare daily, weekly, and monthly operational reports.
• Analyze operational performance.
• Monitor store KPIs.
• Maintain operational records and documentation.
• Provide recommendations for operational improvements.

Key Performance Indicators (KPIs)

• Monthly sales target achievement.
• Inventory accuracy rate.
• Stock loss/shrinkage percentage.
• Stock availability rate.
• Customer satisfaction rating.
• Customer complaint resolution time.
• Staff productivity.
• Staff attendance and punctuality.
• Store cleanliness and merchandising standards.
• Operational cost control.
• Order fulfilment accuracy.
• Inventory turnover rate.
• Vendor delivery performance.
• Compliance with operational procedures.
• Profit margin improvement.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Supply Chain Management, Logistics, Marketing, or a related discipline.
• Professional certification in Operations, Retail Management, Supply Chain, or Project Management is an added advantage.

Experience:

• Minimum of 5 years' experience in retail operations.
• At least 1–3 years in a supervisory or management role.
• Experience managing household goods, supermarkets, home improvement stores, or consumer goods retail operations is highly preferred.

Required Knowledge:

• Retail operations management.
• Inventory and warehouse management.
• Supply chain and logistics.
• Sales management.
• Customer relationship management.
• Budgeting and cost control.
• Health and safety standards.
• Retail merchandising.
• Cash management procedures.
• Retail ERP/POS systems.
• Microsoft Office Suite (Excel, Word, PowerPoint).

Supervises:

• Store Supervisors
• Sales Associates
• Cashiers
• Warehouse Officers
• Inventory Officers
• Store Assistants
• Cleaners
• Security Personnel (where applicable).

Required Skills
Technical Skills:

• Inventory planning and control.
• Retail operations management.
• Warehouse management.
• Financial and operational reporting.
• Data analysis.
• Budget management.
• POS and inventory management systems.
• Process improvement.

Soft Skills:

• Leadership and people management.
• Excellent communication and interpersonal skills.
• Strong organizational and planning abilities.
• Decision-making and problem-solving.
• Negotiation skills.
• Conflict resolution.
• Customer service orientation.
• Time management.
• Attention to detail.
• Analytical thinking.
• Ability to work under pressure.

Personal Attributes:

• High level of integrity and accountability.
• Strong business acumen.
• Results-oriented.
• Proactive and self-motivated.
• Customer-focused mindset.
• Ability to multitask effectively.
• Adaptability to changing business needs.
• Professional appearance and conduct.
• Strong sense of ownership.
• Excellent work ethic.

Working Conditions:

• Full-time, on-site role.
• May require weekend, public holiday, or extended-hour work during peak sales periods, promotions, and stock-taking exercises.
• Regular movement within the sales floor, warehouse, and receiving areas.
• Occasional travel to suppliers, branches, or warehouses may be required.

Salary
N120,000 - N150,000 monthly.

Application Closing Date
8th July, 2026.

How to Apply
Interested and qualified candidates should their application and CVs to: greenwoodlimited.ng@gmail.com using the job title as the subject of the mail.

Note

• Only candidates that are qualified will be shortlisted.
• Candidates must be living in Abuja and close to Utako.