The Vault Recruitment (TVR) is a fast growing recruitment firm specializing in connecting top talent with SME's and Startup organizations. Our team of experienced recruiters understands the unique needs and challenges of the modern job market and uses our extensive network and industry knowledge to find the best candidates for our clients.
We are recruiting to fill the position below:
Job Title: Customer Care Representative (NYSC)
Vacancy Code: PAM012
Location: Ebutte Meta, Lagos
Employment Type: NYSC
Job Summary
- We are seeking a smart, courteous, and customer-focused Corps Member to join our team. The ideal candidate will serve as the first point of contact for customers, handle inquiries professionally, resolve complaints, and provide support that ensures a positive customer experience. This role is best suited for a corps member who is articulate, tech-savvy, eager to learn, and passionate about customer service.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and social media channels
- Attend to customer complaints, requests, and feedback, ensuring timely resolution or escalation where necessary
- Provide accurate information about the company’s products, services, policies, and processes
- Maintain proper records of customer interactions, complaints, and resolutions
- Follow up with customers to ensure issues have been resolved satisfactorily
- Support the team in managing customer databases and updating relevant records
- Escalate unresolved issues or complex complaints to the appropriate department
- Assist with order follow-up, service updates, and other customer support-related tasks
- Maintain a professional and friendly tone in all customer interactions
- Support administrative and operational tasks as assigned by the supervisor
Requirements
- Candidates should possess a B.Sc/HND in any relevant discipline
- Must be a serving NYSC corps member
- Must have at least (10 months remaining) in service
- Strong verbal and written communication skills
- Good customer service and interpersonal skills
- Basic knowledge of Microsoft Office tools, especially Word and Excel
- Ability to multitask, stay organized, and work in a fast-paced environment
- Good problem-solving skills and attention to detail
- Professional attitude, willingness to learn, and ability to work with minimal supervision
- Previous internship, volunteer, or customer-facing experience is an added advantage
Application Closing Date
17th July, 2026.
https://www.hotnigerianjobs.com/hotjobs/918557/customer-care-representative-nysc-at-the-vault-rec.html