Head of Customer Service at a Reputable Financial Services Organization - TeamAce Limited

TeamAce Limited - Our client, a reputable organization in the Financial Services sector, is recruiting to fill the position below:

Job Title: Head of Customer Service

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• As the Head of Customer Service, you will lead the customer experience function, ensuring exceptional service delivery, customer satisfaction, and retention while developing strategies that enhance customer engagement and operational efficiency across all customer touchpoints.

Responsibilities

• Develop and implement customer service strategies, policies, and processes to improve customer satisfaction and service quality
• Lead, mentor, and manage the customer service team while driving performance against established KPIs and service standards
• Oversee customer complaints, escalations, and resolution processes to ensure timely and effective outcomes
• Analyze customer feedback, service metrics, and operational data to identify trends and implement continuous improvement initiatives
• Collaborate with Operations, Product, Compliance, and Technology teams to enhance customer experience and support business objectives

Requirements

• Bachelor's Degree in Business Administration, Marketing, Mass Communication, or related field
• Minimum of 5 years experience in customer service or customer experience management, with at least 2 years in a leadership role
• Financial Services or Fintech experience is mandatory
• Strong knowledge of CRM systems, customer service frameworks, complaint resolution, and customer retention strategies
• Excellent leadership, communication, stakeholder management, and problem-solving skills.

Salary
N450,000 - N500,000 per month.

Application Closing Date
6th August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online​​​​​​