PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Collections Quality Assurance Officer
Location: Ikeja, Lagos
Job Summary
- Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.
Key Responsibilities
- Review calls, chats, and emails using QA scorecards.
- Ensure compliance with company policies and regulations.
- Provide feedback and coaching to Collections Officers.
- Identify quality trends and recommend improvements.
- Prepare QA reports and maintain evaluation records.
Qualifications
- Bachelor's Degree and 2+ years' experience in Collections, QA, Customer Service, or Contact Centre Operations.
Skills:
- Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.
Salary
N80,000 basic 20Kpi
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/918781/collections-quality-assurance-officer-at-palmpay-l.html