Interra Networks Ltd. is an Information & Communications Technology (ICT) company headquartered in Atlanta, USA with an office in Abuja, Nigeria. We operate a BPO (Business Process Outsourcing) facility in Abuja and provide technology-enabled services to the public and private sector. We are currently recruiting personnel for the following positions:
Job Title: Training Manager
Location: Abuja Nigeria
Job Description:
Major Duties and Responsibilities:
- Identify training needs within the entire staff base, including training requirements for entering into new market areas.
- Develop and maintain up-to-date training and personal development plans for all staff.
- Ensure training targets are met and maintained in accordance with current legislation.
- Deliver appropriate training programmes in accordance with legislation and current industry best practice.
- Monitor staff through training programmes ensuring personal and organizational targets are achieved.
- Maintain up-to-date records of all training delivered in personnel and electronic files.
- Identify and source training funding from various funding streams.
- Monitor the use of training funds.
- Maintain up-to-date knowledge of legislation relevant to training and disseminate any new requirements appropriately to colleagues.
- Produce reports as required
Skills/Qualifications:
- Good literacy and numeric skills
- Experience of working within the customer Care Industry
- Working knowledge of planning and delivering training programmes
- Understanding of training options available
- Experience of allocating, monitoring and controlling financial resources
- Experience of maintaining effective recording systems
- Working knowledge of the Telecommunication industry and surrounding regulations and legislation
- Process and procedure driven
- Excellent communication skills
- Ability to work on own initiative and as part of a team
- Good planning and organizational skills
- Ability to cope with pressure
- Ability to cope with change
Education
Good first degree in relevant field
2-5 years experience in similar position.
Application Closing Date
2nd January, 2013
Method of Application
Interested and qualified candidates should
Click here to apply online