Customer Service and Social Media Manager (Hybrid) at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Customer Service and Social Media Manager

Location: Lagos 
Employment Type: Full-Time (Hybrid)

Job Summary

• We are seeking a proactive, customer-focused, and social media-savvy Customer Service Executive to join our team in Lagos.
• The ideal candidate will be responsible for delivering exceptional customer support across multiple communication channels, including phone, email, WhatsApp, and social media platforms.
• This role requires someone who is tech-savvy, possesses excellent communication skills, and can effectively manage online customer interactions while maintaining the company's brand reputation.
• The successful candidate should be passionate about customer satisfaction, skilled in handling inquiries and complaints, and capable of engaging customers professionally across digital platforms.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms.
• Monitor and manage the company's social media inboxes, comments, and direct messages.
• Resolve customer complaints professionally and escalate complex issues when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Provide accurate information about products, services, pricing, promotions, and company policies.
• Process customer orders, returns, exchanges, and service requests where applicable.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Monitor online reviews and customer feedback, responding appropriately to maintain brand reputation.
• Assist in creating engaging customer-focused content for social media where required.
• Identify recurring customer concerns and provide recommendations for service improvement.
• Maintain accurate records of customer interactions using CRM or other customer management systems.
• Support customer engagement campaigns across social media platforms.
• Ensure all customer interactions align with the company's service standards and brand voice.

Requirements

• Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Public Relations, or any related field.
• Minimum of 2 years' experience in Customer Service, Customer Support, or Client Relations.
• Experience managing business social media accounts is highly preferred.
• Strong understanding of major social media platforms including Instagram, Facebook, TikTok, X (Twitter), LinkedIn, and WhatsApp Business.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Good knowledge of Microsoft Office Suite and CRM systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional telephone etiquette and interpersonal skills.
• Strong attention to detail and organizational skills.
• Willingness to work flexible hours when required.

Preferred Skills:

• Social media management and customer engagement.
• Digital communication and online community management.
• Excellent customer relationship management skills.
• Emotional intelligence and active listening.
• Time management and multitasking.
• Ability to work independently and collaboratively.
• Basic knowledge of content creation tools such as Canva is an added advantage.

What We Offer

• Competitive salary (Open to Negotiation).
• Hybrid work environment.
• Accommodation provided.
• Daily feeding provided.
• Career growth and development opportunities.
• Supportive and collaborative work culture.
• Ongoing training and professional development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using "Customer Service Executive and Social Media" as the subject of the mail.